Austin Retrofit

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I had the misfortune of having originally contracted with a well intended, but inexperienced company to install 5 exterior double doors. (Not Austin Retrofit). Virtually every possible thing that could have been done incorrectly, was in fact done ... incorrectly. It was a complete and undisputed disaster. I knew that everything would need to be torn out and redone at greater effort than the original installation. And of coarse, barely a drop of rain all year in Austin, but the same day the original installation was completed, we had torrential rains. A few of the many installation issues were underscored with water intrusion into my home. I lost several nights sleep worried about how to get things corrected and our home back on an even keel. So I started making contacts for rebidding the work.



After some very strong recommendations, I contacted Austin Retrofit in hopes they would bail me out. It was clear after my first meeting with the owner, John Nelson, that this company knew what they were doing. I had explained the entire situation to John and his team. They knew I was desperate and needed immediate help. They also knew that getting involved in cleaning up someone else's mess was likely going to be time consuming, difficult and generally undesirable work to get involved in.



Austin Retrofit took the job. They bid a VERY reasonable price. They did NOT gouge me as many others might have done to take advantage of my desperate situation. The construction team was led by John Jr who delivered MORE than they committed, with EXCEPTIONAL quality, craftsmanship, professionalism and timeliness from start to finish. Every member of the Austin Retrofit team exhibited these qualities. They corrected issues not only from the original contractor, but with the original home construction as well as with the door manufacturer. They took ownership of the ENTIRE job, not just the piece they signed up to do, but whatever was needed to achieve customer satisfaction. The crew wouldn't leave until they were confident I was 100% satisfied! As much as I wanted to get these 5 doors finished up, I was actually sad to see them go !



I can't say enough to thank the Austin Retrofit team. The work they did for me and my family meant well beyond installing doors. In addition to everything else they delivered in terms of workmanship and value, Austin Retrofit delivered peace of mind and restoration of my faith in the goodwill of men. All of the recommendations I had received for Austin Retrofit were GROSSLY UNDERSTATED ! Austin Retrofit isn't just good. They are THE BEST ! I will highly recommend Austin Retrofit to anyone and everyone who has a need for their outstanding services.