Arlington Auto Body Inc

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I just wanted to take this opportunity to let you know how pleased I am with the repair work don by Arlington Auto Body due to a recent auto accident to my vehicle. The repairs were completed timely and the results were exceptional. I would like to aknowledge you and your business for your outstanding dedication to customer service. It is nice to know that Arlington Auto Body, with its professionalism and dedication to their customers, is there to stand by their unquestionable devotion to quality and professional service. I want to compliment one of your excellent employees, Lisa Conti, she went to great lengths to help me. I will come back without question if the need ever arises. Thank you for your hard work. I will not hesitate to refer anyone for any automobile bodywork.

Great job! The vehicle looks awesome!

Good job from the beginning to the end.

As someone who has used Arlington on two occasions, I find it very hard to believe they treated you this way. They handled my car after my first and second accident. Not only were they extremely professional, but they gave me a discount towards my deductible. The Owner made sure to tell me exactly what was wrong and what my options were as well as making sure that the insurance company was all set with paying on thier end before any work commenced. I recommend them to all my friends and will continue to use them.

My husband and I were in a bad accident and damaged the whole front of our Cadillac Escalade. After asking friends and family members we decided to have our car fixed at Arlington Auto Body and we are glad we did. They towed our vehicle to their shop, took care of the paper work and got us a rental car. I think they were very helpful and upfront, also I did notice they have a Certified Master license. We love our car and I'm just glad we brought it to the right place because our Escalade looks as good as new, like if it never had been through an accident. Highly recommend it.

Stay away!

Last week my sister was in a car accident, rear ended on 95 North on her way to work. She was taken to the hospital and her car was towed to Arlington, not by request. Luckily her injuries were not serious, just a case of whip lash and a sore back and was released from the hospital about an hour or so later.

Arlington had left her a message stating her car had been towed to their facility and to please call them. From the moment she called them it was sales pitch after sales pitch about why she should let them repair her car. MULTIPLE times she was told her car was not drive-able but repairable. Once we got there we learned they had already called her insurance company to file a claim, which she never authorized them to do. And again, they kept spewing out sales lines to her. We asked to see the car since my sister didn't even see the damage. Upon inspection of the vehicle there was NO VISIBLE DAMAGE what so ever. So how is the car not drive-able? Oh right, it completely was. That put up a red flag right away.

Once we were back inside my sister had questioned them why the car wasn't drive-able considering there is no damage. While we were outside looking at the car they had called a car rental place who just arrived with a rental. My sister declined the rental trying to explain to them that if insurance comes and looks at the car and sees it IS in fact drive-able that they wouldn't cover the cost of the rental. She also stated that she wanted to take her car home and have her own mechanic (and good friend) look at the car for free and if it had frame damage or anything else then she would have it fixed at the dealership since it was a lease.

As soon as she told them she wanted to take her car their whole demeanor changed and the verbal attack began. The Owners (both husband and wife) started YELLING at my sister and she began to cry. They told her that she owed over $100 in towing and storage fees in order to release the car, unless she kept it there and then they would bill insurance. My sister didn't have that kind of money, so close to Christmas so of course she becomes more upset. She needs a car in order to work but is afraid to get a rental (see above), but also can't afford to pay for towing and storage. They continue to yell at her telling her, and I quote, "You're being brainwashed by big dealerships" "You're not going to find another auto body shop as good as this one" etc etc. I said I would pay for the towing and storage so we could get the car and get the hell out of there. The male owner is too busy yelling about he needs to be paid for the service that he didn't hear me. I had to yell STOP three times before everyone stopped talking. I once again repeated myself that the fees are going to be paid and we are taking the car.

I couldn't believe the level of how unprofessional they were. Let alone the fact that car accidents are nerve wracking as it is, my sister had gotten out of the hospital 45 minutes prior to their verbal attack on her. What kind of a business and business owner(s) yell at a customer and make them cry? Stay far far away from Arlington Auto Body.