Aqua Quip

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So far everything but a pleasant experience...
Purchased a $12k Sundance hot tub to replace our old one for our rental cabin, so we would be sure that everything would run smoothly (due to the price) and it has been everything but that. It has been trouble since day one.
The hot tub was delivered dirty, scratched on all sides with dented panels, with 12 out of 60 jets coming off the tub upon starting it, with error messages from the first start up and coming back out of the blue every few days, and difficulties keeping the temperature. Now after only three weeks of mild use the hot tub is inoperable and unusable with constant error messages and jets and pumps not working. This situation has already costed us $500 in lost income due to the discounts and refunds we had to give my guests as they could not enjoy the hot tub during their stays. The assistance I have received from the people at this location has been non existent this far, with them blaming the delivery company for the issues (which they contract with and for which we had to pay $350 for), unapologetic about the situation and making it seem as a normal occurrence to experience something like this. It is pretty shocking to spend over 10k at this business and receive this lack of service and consideration. Our preview hot tub was only 4K and we didn't have any issues for over 4 years of heavy use. At this point we are seriously considering contesting the charge on our credit card and physically returning the tub to the retail location.
I will be happy to update this review if and when we will get the proper attention and assistance we deserve.