Ace's Towing

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CLOSED NOW - Opens at 8:00am

Experienced a mess of a situation driving home from NC early this morning. First driver from Lutz towing tried to gouge us and refused to take us to the local service station as we requested. Demanded we pay almost 200 dollars extra to be towed to the house. Called our roadside service agian and requested a different company. Ace'e Towing arrived on time, Tony was our service person. OUTSTANDING EXPERIENCE! Tony was not only prompt and professional but he went well above and beyond to make sure we understood the options we had, helped us make the best decision, and was just a general all around great guy. Tony saw my wife, 12 year old son, and 2 year old daughter were very hot from standing in the sun for almost 3 hours total ( due to the first company of crooks (LUTZ TOWING)) and suggested we get some water and sit in the cab of his truch with the AC on while he hooked up the car. He said we could do the paperwork in the cab after we got a chacne to cool off. Tony went out of his way on several instances to make sure we were take care of and got where we needed to be. This is the FIRST time I have ever felt urged to write a review about a towing experience but Tony did such a great job that I felt he deserved to be recognized for being such a professional. Can honestly say that I quickly felt like I could trust Tony and that he really had the best interest of myself and family at heart. Of course Tony has a job to do and he has to take care of business but when we paid the bill I felt like I was paying a more than fair price for the great service he gave us. I can tell everyone this, I hope I NEVER need to get a tow again but if I do, Ace's towing has my business for life. If anyone is in their area of coverage I would HIGHLY reccomend giving them a ring and be sure to ask for Tony. You may not get him, but if you are lucky and do get Tony rest assured you are in good hands and will be taken care of. As to Lutz Towing here in Land o Lakes / Lutz.... Crooks, the sort of guys that give many honest towing companies a bad name, show up late, refuse to take you to the requested location if it is not far enough to exceed the roadside insurance coverage, and pretty much all around the sort of company that you hear horror stories about. Stick with Ace's Towing, if their other drivers are half as good as Tony you will get more than double what you ever would expect from a Towing company. I have a hunch each driver is pretty good, just seemed like a professional and honest company with my experience.