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DS
Debbie S.

07/16/2018

Provided by YP.com

Had a appointment on July 9th for 2 gaskets to be replaced and the thermostat to be replaced. To replace the gaskets only 2 screws on each coupler need to be removed total 4 screws. The tech removed the entire motor and in the process broke the shut off valve which allows water to go back into hot tub. His response was gee that broke well the way he was pulling and twisting the motor no doubt something was going to break. He said I could replace that valve but I'm NOT. And put things back together broken. Ok he goes to the thermostat removes it and put new on he said 4 different ones and does not work. He made 3 phone calls to see if someone could tell him what to do and obviously got no help. He finally says I need to go and I will be back this week definitely this week to get this fixed for you. I stayed home and cancelled appointments I had to be here for him and NO SHOW on any day. Friday at 1:33PM I called the store. Only to get a recording leave a message and we will get back to you in 24 to 48 hours. I left name and phone number and asked what the problem was. I called again got the same message so I hung up. This was telling me they did not want my business so I called another company and set up appointment with them. Monday 7 16 18 finally Accurate Pool and Spa called. over 60 hrs later The lady is very sarcastic saying she did not know the tub was not fixed till Saturday sometime. And they are not open on Friday afternoon. Closed on Sat. and Sun. Their web page says open 9am to 5pm Monday thur Saturday. Someone could have called me and let me know what was going on as people just can't stop their lives and wait on others. The only thing the tech did do was to put in 2 gaskets and break my shut off valve and left wires hang loose in the back of the tub. I do not feel I owe them anything since I did not get the job done as they said they could do or at least call me. And since he broke the shut off valve I don't feel I owe them anything.

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More Business Info

BBB Rating
A+
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Hours
Regular Hours
Mon - Sat:
Sun:
Categories
Swimming Pool Repair & Service, Spas & Hot Tubs-Repair & Service, Swimming Pool Construction
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