5 Star Movers LLC

Write a Review212-913-0231

OPEN NOW - Closes at 8:00pm

WARNING WARNING!!! If Icould give negative stars I would. This company goes by 3 different names. 5 Star moving, Simply movers and Abreu. I booked 5 Star and receive an invoice from Abreu. RED FLAG ONE.RED FLAG 2 I booked on 9/25 for an 9/29 move. I was told the full day was opened, I chose 8-12pm window. 2 days later I received a voicemail changing it to 12-4pm. I called the office repeatedly to check the ETA of the drivers and nothing. I asked to speak with Mike the owner and nothing. After repeated attempts the company blocked my number. So i called from different line and the receptionist forgot to put me hold and screamed its Ms Fonseca what should I tell her. At this point I already put down a down payment my furniture is packed and i have to be out by the next day, so i waited. No one showed up until 7:10pm with only blankets and tape to protect the furniture. No supplies as promised and 2 drivers instead of 3.RED FLAG 3 after truck was load in 45mins (I had all the furniture in the lobby except the bed and couch. The mover decided he was too tired and called another company Simply movers to finished the move. 1h30mins later two new movers show up to finish the move. RED FLAG 4 we finally leave I follow the truck in my car, and he drives opposite the highway and takes the long way to the new place (later I find out it's to hike up the mileage) I tell them the exit put on my hazards to they can follow me and the driver passes my exit and keeps going. I panic and try to get back on the highway. Now I can't find them. After 30mins of waiting I call the police and file a report. They show up a total of 45mins later say sorry there was an accident. RED FLAG 5 after everything is moved in and the wait time and the $150 fine I incurred for moving after hours. They tried to charge my credit card an additional $300. Thank I called the credit card company and put a freeze on my account. Cash only now. Finally I get to speak with Mike is called a liar and told me I was Bugging for not wanting to pay more than the agreed amount. His movers harnessed me in my apt for 20mins. They even threatened to call the police. I said yes call them and let's start the paperwork for a lawsuit. He changed his mind and pleaded stating he has 10 kids to feed. After paying the original agreed amount in Cash they left and told me they are keep the cash and suing me for the entire amount. Guess we will be in Court. PLEASE SAVE YOURSELF AND STAY AWAY. if I am attacked after this post I have pictures of the movers and will upload. I was threaten by one of them and this documentation of the incident right after it happened.

I would have had a nervous breakdown if David and Carlos did not literally talk me down.

5 Star Movers helped me for the first time. I had several breakables, which were handled with care. They also sent pleasant movers who were very professional and nice to me. They encountered multiple flights of stairs and my previous apartment had a broken AC but they weren’t bothered at all! They executed my move perfectly, which made me wonder why I bothered helping them?

STAY AWAY FROM THIS PLACE!



I have never ever encountered such an unprofessional business in my life. I’ve used this company 2 times before without an incident. In fact, I even referred several friends. But NEVER AGAIN. The owner, Michael Merlino, is not the same guy he was during my previous moves with his company. He is rude, very unprofessional and completely lacks communication skills. I called to follow-up on obtaining proof of insurance for my move, which I had called about a few days earlier. Unfortunately, the owner Michael answered the phone and not the very nice woman I had spoken to when I booked and called about my insurance certificate. Michael was immediately defensive on the phone when I tried to explain why I was calling. He accused me on being a liar and said F* U and then proceeded to ramble about how he was having a bad day. I was very confused by his demeanor as I was not attacking..I simply wanted to know how to get a copy of his insurance for my building. He screamed at me so loudly some of my co-workers in my office heard him and came to ask if I was okay after the call. Needless to say now my entire office knows to stay clear of this place. I highly recommend Shelppers!! They are FANTASTIC!! Super professional, friendly and my building received their certificate of insurance an hour after I booked with them! They even gave me a discount after I told them of my phone call with 5 Star Moving owner Michael Merlino.

On time. Efficient. Detailed driven and nothing was damaged. I will use 5 star when I move again.

We definitely had a "stress free" move!

The representative I talked to was professional and courteous and I just cannot recommend them enough. Very nice

They came on time with packing materials, tools and great vans.

Movers packed, stored and moved everything and they were very fast.

their movers are extremely talented, hardworking, organized, disciplined, courteous, speedy and committed.

Fantastic service! I was really surprised how well organized and effective they were.

A special thanks to John the Foreman who was very understanding and easy to work with,

Customer services at the office was great and Michael assist us with all the Info for the Building information.

They handled all my belongings with gentle care especially my fragile items and really exceeded my expectations,

a real 5 star service!, I couldn't have asked for betters movers nor a smoother move!