Kay Jewelers

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CLOSED NOW - Opens at 10:00am

We went into the Time Square watch store to have watch batteries replaced on two expensive watches. After we expressed our concern that no damage would occur to the watches we were assured by the watch repair person that there would be no damage. Another employee stated that she was a professional and for us not to worry. After a few minutes we heard banging from where the watches were being worked on but we didn't say anything because we had been assured she was a "professional". When she called us back to the register she placed both watches back side down and stated that she wasn't able to open one of the watches and that we could leave it with her and she would be able to do it with more time. After I picked up the watch that she wasn't able to open I discovered that one side and two corners of the back of the watch were severely gouged and the only way I could describe it was that it appeared "chiseled". When I brought this to her attention she stated that she could repair it if we left it with her. I check the other watch and found that it had also seemed to be chiseled open and left gouges on the back. At no point did she apologize for damaging the watches. Another employee approached us and informed us that "that can happen" when replacing batteries. When we tried to tell him that we were assured prior to the work being done that wouldn't happen he interrupted us and became rude to the point of yelling in our faces. Since they damaged them in the first attempt it wasn't an option to trust them with anything further. Especially with the attitude we had gotten at that point. Be forewarned STAY AWAY!!