University Motors Inc

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CLOSED NOW - Opens at 9:00am

I recently (as in mere weeks ago) bought two vehicles from these guys. Though I bought them 'as is' they did promise me, several times, that they would pass emissions , and to bring them back if they didn't. Before I drove off with one of them, I asked them about a funny 'lurching' when you press he gas froma stop. They checked it out and said it needed new engine mounts. Since this seemed to make sense to me, and the car was only $2000, I gladly paid $200 to get that fixed. I took the car to my daughter in Chattanooga, and by the time I got there it was lurching so bad I could feel my brains rattle. So my daughter took it to a local place, and they diagnosed it as a Mass Air Flow Sensor...which would have been obvious if UM had hooked up the computer to it. So my daughter brought it back to Nashville and we took it to University. Even though they had promised me that it would pass emissions, and even though I had paid to fix the lurching already, I paid MORE money to fix the issue so it would pass.



Meanwhile, the other car I bought started sounding like the wheel was going to fall off. I took it in to UM and they said it needed CV joints....and that God was looking out for my son, because the wheel basically DID fall off when they started looking at it. So I told them to fix that, and to tell me what was causing the Check Engine light to suddenly come on. They fixed the CV joints and had the car for another week before finally telling me it needed a catalytic converter which was going to cost $1500. I was so mad I took the car and brought it back to my son to drive until we could figure out what to do. I went back and talked to the dealer, who basically made me feel bad because they had 'lost' money when they sold me the car, and said they couldn't afford to fix it for free, even though the catalytic converter is clearly an emissions problem. In the meantime, the car died and it's now sitting on the street in front of my house.



I am a single mother with two kids in college. I borrowed money to buy these two cars so my kids could get around. I didn't expect new cars for the money I spent, but I didn't expect to have problems within days of the purchase. Especially problems that they assured me they would take care of.



My advice? Do not buy a car from these guys.

This business is unprofessional and does not know how to treat customers. They refused to quote me a price on a car and told us to leave the lot when asked what the price of a car was. The manager (Matt) used unprofessional language and provoked unreasonable conduct toward me and my father. I have never been harassed at a place of business before and certainly do not plan on returning here ever again. Good job Matt, you lost this customer!

I recently purchased my 06 gmc yukon from Charlie at this dealership, I feel like I got a great deal at a great price, I think they gave me a fair price for my trade and they had the best selection, I had seen during my search for this vehicle. My credit wasn't perfect and they were able to get me the financing I needed to buy this Suv. The salesman was friendly and not pushy which I really appreciated. I would recomend this dealership to anyone wanting a great deal.