Estee Nails

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I walked in on a very NOT busy day (only one other person there getting a pedicure) to get a gel tip set & a pedicure, as well as an eyebrow wax. I was given the wax right away- it came out uneven and was actually more painful than usual since she didn't do anything to ease the sting after pulling the wax off. Most places will press on the area with some sort of cooling agent, or even just press with their fingers. She did none of that. Then it was on to the pedi chair where I was pretty much abandoned to a mechanical massage as the owner of the salon (who'd been working with me) decided to refocus her attention on the 2 other people who walked in needing mani-pedis. After maybe 10 minutes of being beaten by the chair, the owner sends the "pedicure lady" (her words) over to me. I got a French pedicure and the "pedicure lady" couldn't even make even white lines- they were all thick on one side and thin on the other and didn't look intentional at all. Then I was moved back to the owner's station for my gel tip set. This was the REAL problem, both in terms of product & service. Each time a different customer walked in, the owner would leap out of her seat to help them with their wax or pedi, leaving me sitting waiting. Each time she'd say "We just have to let that dry a little, yes?" before dashing off. Now I've gotten these sets before, and I've always had them done straight through. Nobody else needs to let the nail glue dry! She'd wander back after working with the other customers and tell me "Thank you for waiting" as if I had any choice in the matter. When she was finished, the line between my nail & the tip was clearly obvious, and the gel was all gooped up on the tip and not so much on my actual nail bed. All in all, it took over 3 hours to get a gel tip set, a pedicure and an eyebrow wax- outrageous! She charged me $97 and I even gave her and her pedicure lady a tip (I used to work for tips so I still tip even when the service is atrocious). I was getting these tips for a wedding I was in. I got the tips put on on a Tuesday afternoon for a Friday wedding. By Thursday, 2 tips had already popped off & been glued back on, and the rest were visibly lifting. By Saturday, 5 tips were missing, and one had chipped a chunk off the end. A week later, only 2 nails were still holding on...and she said come back in 2 weeks for a fill??? These nails don't LAST 2 weeks! Never again!