Preferred Medical Equipment Company

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OPEN NOW - Closes at 7:00pm

This company reminds me of a payday loan business. I had been receiving supplies from them for a year and got the robocall asking if I wanted more. I confirmed that I did. It never came. Exasperated, I contacted my doctor to change subscriptions. Within 2 weeks, guess what showed up at my door! The original shipment.

I brought the package in and gave it to the woman on the right (there are two desks, it's Regina or something similar). She turned and put it by her printer behind her and assured me she would complete the return. Imagine my surprise when I received a bill for those items a month later. I called and she told me it would catch on the next cycle and not to worry about it.

I have received at least 3 more calls since then and made the same number of visits attempting to speak with a supervisor each time. Coincidentally, they are always busy. More thorough review on Google.

"forgot" to order equipment ordered by Dr for my 82 yr old mom and then said it had already been delivered when we called to inquire. After discussion, they said they forgot to order. At that point we cancelled and bought elsewhere, but they billed her insurance for the item anyway. Now they refuse to work with her to correct the error and are billing her for the co pay on the equipment they never ordered for delivered. Terrible customer service. Have asked for a manager to call several times and no one ever calls back.