Fischer Restoration and Remodeling

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I purchased a Seattle condo in October 2017, and in November 2017 the condo flooded because of a broken pipe inside the wall. The HOA of my building contracted Fischer Restoration to perform the water restoration: David was the lead of the Fischer team who did the onsite work.

After two days of punching holes in the affected walls and drying up the place with large dryers, David found that there was additional pre-existing water damage in a different part of the condo, completely unrelated to the broken pipe. It turned out that the previous owners of the condo had concealed this additional water damage, and that the broken pipe was effectively a blessing in disguise, because without it, Fischer wouldn't have detected the pre-existing damage. David kept the dryers running for another week or so to repair the additional damage. In the end, 25% of the overall damage was due to the busted pipe, and 75% to the pre-existing flood. So far, so good...

Next, the troubles started: David issued an invoice where he listed the broken pipe in the wall as the sole "source of loss" for the flooding. Initially, I was puzzled, because David had told me several times, while fixing the damage, that the two separate floods were completely unrelated. I called Fischer and spoke with Kristi, their office manager, asking that Fischer correct their invoice. Kristi assured me that if I put my concern in writing, she would look into the matter with David. I emailed a detailed account of my concern, again asking Fischer to correct the incorrect invoice with a truthful source of the damage. It's been more than a month now, and Fischer has refused to make the corrections. I am not going to speculate as to why - I just know that their actions have come across as unprofessional and untruthful.

I can't recommend this company to others, and I wouldn't retain their services in the future, if it were my choice.