Michael Kautz Carpets & Design

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I Love my new carpeting !! This place is great to work with! I asked, like everyone else does I'm sure, for a carpeting that wouldn't show all the footprints. My last carpeting showed EVERY footprint and I hated it from the first day. (not purchased at M. Kautz) While they couldn't guarantee that this carpet wouldn't show footprints, I took a chance because it matched my furniture sample perfectly and I loved the colors of the carpet. Turns out, the More you walk on this carpet, the better it looks!! Does NOT show footprints and always looks great! Love it!! Plus they said it would take about 3 weeks to arrive and they were exactly right. Installers were here promptly at 8 and didn't take long to install everything. Did not damage anything and didn't leave anything behind when they left. I am VERY happy with this company and will buy from them again.

While Michael Kautz Flooring Designs may have installers competent to install carpeting, our experience with their installation of high quality laminate in the residence of a disabled adult has been disastrous. Similar to another consumer's comment in connection with laminate flooring, when the job requires precision or attention to detail they fall short. So much so, that when the Michael Kautz staff failed to return calls for remediation of the problems, I contacted the Alloc Flooring manufacturer's warranty representative directly to receive a copy of their report and it was then that I learned the reason for Michael Kautz's silence: Their improper installation of the floor VOIDED THE PRODUCT WARRANTY. We are considering all avenues available to resolve this problem including bringing this matter before the Ward's judge in the probate court for disabled adults.