Helena Utility District

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Went to this place a few weeks a go ,went to enter the door like every other business in American ,not here door is locked sign says knock on window. So I was a good participant in this world of weird and unjust rules.
Knocked on window few seconds later it opens ,then I notice why I can't enter office by door or lovely attendant had her lazy boy reclining chair in that space,so customer stands in the rain at our window.