Work Out World

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CLOSED NOW - Opens at 10:00am

I have been a devoted customer to World World for a while now until now. Today (8/29/15) was my first experience trying to exchange an item simply due to buying the wrong size. My wife drove 40 min out of her way to exchange 2 pairs of shorts for me. After getting to the store with our 2 small children she attempted to exchange the shorts for the correct size. She was quickly told by the associate working (Eva) that she thought the shorts had been washed. My wife told them that they had not been washed and she just needed to exchange them for the correct size. The associate then continued to argue with my wife in front of other customers insisting she believed they had been washed, ultimately calling the “CUSTOMER” a liar. My wife was so embarrassed from having to argue with Eva in front of other customers she left the store in tears. I have never seen such a poor level of customer experience in all my life. Work World just confirmed to me today that the customer is NEVER right. If you plan on returning or exchanging anything to this company be prepared for them to call you a liar and treat you like dirt. This is over 2 pairs of shorts mind you. Do I really care about the $40 worth of shorts they refuse to exchange…NO. Do I care they don’t believe/trust their customers and have them leave crying from the complete lack of disrespect they show you…YES!