Quality Moving & Storage

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When I set up an agreement with this company for the vault storage it was with the understanding that my belongings would be stored in Hudson where I live. I was also told that I could get things out of storage after giving them 24 hours notice to have staff available to help me get the items out. This all sounded perfect for my situation. My things are now stored in Edina Minnesota and the person in charge (Nick) has been extremely hard to work with. I have had a conversation 3 times to get my belongings moved to Hudson. He will not move them. He also states he does not see a need to move them. I pay $300.00 per month. I am very unhappy with this company and the poor professionalism of the staff. It is an hour drive to Edina to get something I may want out of storage. It shouldn't be that hard.

The estimate was the most reasonable I received. Cost per hour was comparable, but Quality Moving charged straight time only. No minimums. Day of the move: service was excellent. I was called an hour prior to move to confirm. The movers were knowledgeable, extremely professional, and efficient. I would hire Quality Moving in the future.

They were efficient, professional and did everything in a timely manor. They were friendly and the price was reasonable.

I called several companies for quotes and was armed with a list of questions to ask a mover before you hire them. Quality answered about 75% of my questions without being asked and had prompt answers for the others. I was quoted an hourly rate with no other costs involved (no fuel surcharge, no "long carry" charges, etc). I did get two lower rates quoted to me but one had an array of potential charges that I didn't feel like dealing with and the other was a little more vague with the answers to my questions. The movers showed up precisely when they said they would at 8am and wasted no time in getting started. They made a quick survey of my stuff and had me point out the items that weren't to be moved by them. It took roughly 40 to 45 minutes for them to have everything loaded -- including wrapping my entertainment center in padding and then plastic to protect it. They left for my new home (about 50 minutes away) about 10 minutes before I did but I figured that driving a truck, I'd still beat them there. I was surprised to see them already in my driveway ready to unload with I got there. They wasted no time unloading, either. Unfortunately, they were unable to get my couch into the lower level because of the angle of the door/staircase and the 6 foot height of the ceiling at the entry point (my couch is 6' 7" long). Although, it wasn't for lack of trying -- they spent roughly 20 minutes trying different angles and directions and even took apart part of the outside door to try for a better fit. In the end, they didn't charge me for this time because they couldn't make it work. The "issue" came when they presented me the bill. I was initially billed at a higher rate than I was quoted via e-mail and over the phone. When I questioned it, the lead mover explained that was what on their schedule but that he'd call to confirm the quote I was given. Sure enough, the office had forgotten to put down their new, lower price and they fixed it on the spot.

I could not have been happier with the service that Quality provided. Dave went out of his way to provide guidance on how to prepare for an efficient move. The moving staff was punctual, polite, pleasant, and extremely hard working. Most importantly they were extremely careful with all of our furniture and belongings and there were no casualties in the move.

My family and I are so happy to know this company. In the past three years we have used them 5 times and every experience was fabulous. When I call Nick I know I will be so very well taken care of. His workers are prompt and courteous. No detail no matter how small is overlooked. The guys are hard workers and get right at the task at hand. Twice we needed to place many items in storage and everytime it was a very good experience. They are very knowledgeable about how to pack things and how to move items in and out of tight spaces. They have state of the art vehicles and always arrive with plenty of extra boxes and packing supplies. I hope everyone gets a chance to work with these guys. Their prices are totally fair and I wouldn't call anybody but them.######I found them in the Dex Yellow Pages.