Pick 'n Save

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OPEN NOW - Closes at 11:00pm

I never write reviews, but I am so utterly disappointed w/the store manager Marcia on Thanksgiving day 2012, at this Pick n Save location: 10202 West Silver Spring Dr. Milwaukee, WI 53225.

There is a brand spakin' new Walmart built right next to Pick n Save, but I like to support local companies vs a big box store, so I chose to give my business to Pick N Save over Walmart, which I won't do again. Since the opening of the new Walmart on 9/12/12, this particular Pick n Save's parking lot has been pretty much empty and only filled w/their own employees cars, and I always felt bad that Walmart was going to eat this Pick N Save alive, so I always shopped there instead.

At the line, they had a sign that if you bought $100 worth of gift cards from various stores, they would give you a $20 voucher for your next order. When my voucher didn't print out, I asked the cashier, and he told me oh, I had to use my Pick N Save card at Kohl's to get the $20. WHAT!? Since when does Kohl's use Pick N Save cards? So I went to customer service only to find out the fine print at the very bottom I didn't read stated this special was only on 11/23 and 11/24. Only then did I find out that I can't even get a refund on gift cards (my first time ever buying them) so I can come back on 11/23 and rebuy it. I was fooled and disappointed, I asked to speak w/the store manager and Marcia came out. She was not helpful at all, rude and snide. I explained the situation and she could care less. Just rudely "no, there's nothing I can do." NOTHING? Seriously? You're the store manager. Doesn't Pick n Save empower you at all to make the necessary decisions to keep your customers?

I have been a loyal Pick n Save patron since my teenage years and have spent TENS AND THOUSANDS of dollars there. Pick N SAVE has lost my business over a $20 voucher, which I would have come back to use and spend hundreds more with, and I am going to tell all my family and friends about how poorly I was treated. I will never spend another dime at Pick n Save and would rather spend my hard earned money at Woodman's, Sentry, Piggly Wiggly, Sendiks, or Cermaks from now on. Their parking lot will be 1 more empty.

I am a small business owner, and I just couldn't help to think that had I been in Marcia's shoes, even just to appease my customer, I would have given her a $20 credit/voucher because my customer would only be back to buy more than $20 of groceries in the long haul and I would have kept her business. I would never hire a "store manager" who couldn't understand this little about customer satisfaction and business.

I'm sure the new remodeling costed at this location costed a pretty penny, but they surely won't keep any customers w/Walmart next door and especially with store managers like Marcia.