High Rollers Casino Bus Trips

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We just returned from a trip to Maskwaki Casino in Iowa. What a nightmare! From the time we arrived and choose a seat, and, I save a seat across from me for my friend, who I don't see very often, and she gets on the next stop. The tour director, told me to sit with my husband, for this is a full bus. Well, it won't be full for 1 1/2 hours till we reach the last stop. Has soon has my friend arrived, and sat in the seat that I saved for her, the tour director told her to move, for this is a full bus. The tour director, continued to force people to move, and made them sit where she said. So, you now have annoyed people, with 2 stops yet to happen. It did not get any better for the 3rd stop, and by the 4th stop, we just wanted to take a cab back home. The tour director continued her annoying re arranging of people on the bus, by then the whole back of the bus was upset. She was rude, and yelling at people. I wish that we had gone home, but remained on the bus. It was total chaos. Soon after the last stop, the air conditioning went out, only for the back of the bus??? Now how does that happen? Well another 3 hours, finally arrived, and tour director would not let us off the bus, but insisted on slowly handing out room keys, starting from the front, and making the back wait, with no air. The trip we looked so forward to , turned out to be a nightmare. Also, the bus driver had issues too, ran a red light, did not know the way there, did not get all the walkers out for the handicapped people, on the way home, left one of the doors open for the luggage, and drove off. It was not a good trip, and I will never travel with that tour director ever again. It will be a long time before I go on another High Rollers trip again.