Carpet Mill Outlet

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CLOSED NOW - Opens at 7:00am

We had carpet mill outlet come measure our home, and then got the feeling that the owner was a little slimy James R Hishmeh is his name please check Wisconsin circuit court system (CCAP) with this guy, then his business is Carpet Mill outlet but legal/corporate name under "ASTORIA CARPETS INC" (CCAP)check that as well, he doesn't pay taxes EVER, and gets sued by everyone. He is being garnished by the IRS and WI Dept of Revenue, Very shoddy work, and if you question anything he says hes too busy to do the warranty repairs, find a reputable company and don't support this con ?

Dont go to this place! The owner Jim does not understand what customer service is. My husband and I bought a new home and wanted all new carpets throughout and decided to see if we can save a little with this outlet place but we were so wrong. Jim came to our home to measure our rooms and that was fine. We called him a month later to start the carpet process since we were waiting for our windows to be installed. Jim told us that he threw our measurement paper works away since he haven't heard from us (and we understood since it was a while from the time we stopped in). Then he called us a couple days later stating that he found our paper works. He stated that his wife filed it away. Which is fine. We stopped back into his store to confirm our carpet choices. He showed us different carpets and we decided on the ones we like. We have 5 bedrooms, a living room and a hallway to be completed. We specifically said we want light carpets in the two spare bedrooms and darker in the rest of the house (of course there were number codes to these colors which we confirmed with Jim). Jim kept saying "ok, ok, that’s great guys" he didn’t write anything down. We just thought he has a great memory since he was not noting anything down. Long behold, on installation day, the wrong carpets were installed in the spare bedrooms. We didn't noticed anything until we asked Jim. When this was brought to Jim's attention, he responded, "No you guys wanted darker carpets in the spare bedrooms." NO, we didn't say that. We were really straight forward with what we wanted. If you would’ve wrote down our order and not just trying to remember them, this would not have been an issue. Not only that but the installation man did not respect our home at all. While installing our carpets, he ruined all of our painted wood trims and painted walls. His tools and vacuum banged our walls and trims and it didn't seem to bother him at all. After he was finished we called Jim to let him know the issues we were having and without properly inspecting the job, he quickly took defense of his installer and advised us that his installer installed million dollar homes before and no one ever complain to him. What kind of customer service response is this? Very unprofessional. We asked if he could stop by to inspect the job and said that he would when my husband I are both home. Then he showed up unexpected and I was the only one home. I told him the issues we had with the service and he basically kept making excuses for all of them and said we were basically complaining about minor issues. He kept cutting me off while I was explaining to him with my concerns and kept saying, "I'll talk to your husband about it" He also said I can get our painter to fix all of your concerns, which was fine but I also responded, you only did two rooms and there are so many issues, how can we prevent this throughout the whole house since you are carpeting everything? His response was, "if we don't like it, we can go somewhere else." He didn't make an effort to make us feel confident that his installer would do a better job. The way he was responding was very unprofessional. He was not LISTENING to our concerns at all nor make us feel confident this would not happen with the rest of the house. He kept stating that he will talk to my husband and walked out of my front door. He basically didn't like our concerns and questions, and his way out was to tell us to go somewhere else. We asked for the carpets to be remove since it was not the right color and we will not be paying until the right color was installed. He responded he will not be changing the carpets and that we can keep the carpets and hung up the phone. I don't know anyone who has a business and can treat their customers like this? What a horrible experience!!!! Dont go there! It’s not worth it, not even the price. And please have your orders written down to prevent any mix ups. :(