Dr Mills Mower Sales & Serv Inc

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Almost 2 years ago I ran over a stick and the blades on my riding mower would not engage. The undercarriage shook and made a loud noise. I took the mower to Dr Mills and he told me the drive belt and $65 worth of other parts need to be replaced. Over $200 dollars was more than I was expecting to pay for what I thought was going to be getting a belt put back on or replaced. He's the expert so I told him to go ahead and do the work. Almost 2 weeks after the date he told me it would be ready, he called for me to come and pick it up.



When I picked the mower up the mechanic had me drive it around the parking lot and engage the blade. Everything seemed fine and I went in and paid. I went back outside and started the mower back up again and engaged the blades a couple times and the mower started shaking and making the same loud noise that I had just paid to have fixed. I went back inside and Mills was behind the counter. I told him about the mower (I wasn't loud or rude. The mechanic was a nice guy and I didn't want to get him in trouble). Mills immediately got defensive and loud and told me my engine was shot. I asked him to come outside and listen to it. He refused, telling me that he'd been working on mowers for 30 years and didn't need to listen to it (???????). The mechanic was there and he said he'd come out with me. After a listening for about a second the mechanic agreed that it wasn't the engine and that it was the same problem that I had just paid to have fixed. We went back inside and Mills rudely agreed to keep the mower and call me when it was ready. He told me it would be ready in about 3 days. 10 days later he called and said the mower was ready. When I got there to pick it up he told me that he had taken off all the parts he had put on the mower and would not work on it because the engine would not last another month. He did refund all my money.



I called friend of mine who used to be a mechanic and now owns a landscaping and mowing business. I asked him if he knew anyone who worked on riding mowers, since I was having trouble finding anyone in the area. He came over and took a look at my mower told me the engine was fine and spent 15 minutes replacing a belt.



The mower has been running great for two years since Mills told me that It would not last a month (with no service other than me changing the oil once a year).

Very rude, and arrogant!! It should have been a clue when I walked into the place and he was arguing with a guy about a bill. It sounded like he did extra work and charged much higher than the estimate without getting the go ahead from the customer. I purchased a Briggs and Stratton power washer pump off the internet, after I left my hose attached to the original over the winter and it cracked. I installed the new pump and it worked great the 2 times I used it. I stored it for the next winter and I even went to the Briggs and Stratton website to properly store it for the winter. I fired up my power washer this spring and low and behold it was not pumping water. I contacted the original dealer that I purchased it from and they told me I need to take it to any Briggs and Stratton certified store, and Dr. Mills was the only one. The owner, Walt, told me I need to take it back to where I purchased it. I told him they told me to bring it there, which really ticked him off. He reluctantly accepted the pump and said he would look into it. After about 2 weeks I contacted the store to check the status. A day later Walt called me back and said that the Briggs and Stratton rep said the pump was bad because it was abused by the customer. I asked him for the rep's phone number and he refused to give it to me. I went to the store to pick up the pump and the story gets even better. The gentleman that helped me at the counter was very polite and retrieved my item. I asked him if there was any paperwork from Briggs and Stratton and he said I would have to talk to Walt. I waited for about 15 minutes while Walt was assisting a customer, then he finally acknowledged me. I asked him if there was any paperwork at all and he told me no. I then asked him for the name of the Briggs and Stratton rep and he refused to give that to me. He said "I'm not getting him in the middle of this". He then pounded on the paperwork that I brought him and said you need to send it back to them. He then stated that he lost money on the situation. I asked him if he looked at the pump or did the Briggs and Stratton Rep look at it? He then stated he lost his time by talking to me on the phone. Giving Walt the benefit of the doubt, I would say he had all of 7 minutes invested in the situation. I told him I would take it up with Briggs and Stratton and that's when I got the same line as the other review, "maybe they'll give you the key to the city". The bottom line, if he can't give me the information then he must be lying. I took the pump and left the store. I contacted Briggs and Stratton and told a customer rep the story. She stated that there is no reason why he should refuse to give me the reps name. Hopefully Briggs and Stratton will honor the warranty and maybe even give me the key to the city. Do yourself a favor, stay clear of this place.

Mills was great when I bought my new saw until it broke under warranty and they basicly said it was my fault. After much haggling they fixed the saw and it broke a total of 4 times and refused to give me a new saw or my money back. Whenever I came in they tried to blame me or blame it on the "new gas oil companies are making". If Stihl products cannot run on UDF 89 octane, then Stihl needs to make a new saw, not blame it on it's customers. When asked about a new saw, Mills got nasty and said "go bi*** to Stihl, maybe they'll give you the keys to the city too" - whatever that means. Anyway, I write this covered in saw chips as I get ready to take the saw back for the 4th or 5th time. Oh also I have owned other chain saws and had no issues. I sold my last one to buy something I thought would last forever and help out a mom and pop shop at the same time. Boy was I naive, I should have bought a Husky from Lowes where I would've never seen the same person twice but at least they stand by their products.