Rhino Property Management

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You will initially interact with someone selling you the contract for the property management company. After you sign the lease, you won’t talk to this person again. This person (in my case) told me information that then conflicted with the people that do the house inspection/maintenance. I stated several times that I wanted to make sure I wouldn’t sign a contract and then be forced to change several things in the house. I was assured this was not the case, as I had to accept all potential changes being made over a certain amount of $ amount as long as they weren’t urgent/immediate things that needed attention.

Fast forward to when my inspection was done, I have written confirmation that I wanted minimal repairs done. I spoke with the individual over the phone post inspection and he noted and acknowledged that as well. In the contract, it says “Expenditures for the repairs, alterations, maintenance of utility expenditures in excess of $300 per unit shall not be made without prior authorization of owner.” I was not notified of any repairs and never received notification that any repairs were being done outside of the lock change (which is in the contract as well). The property management company acknowledged I was never notified. I got a bill for $1,870 worth of repairs. I was then talked down to after I stated I did not get any notifications about anything being over $300 (aka the contract language). You will be told that you signed a contract and the property management company is essentially given all the power.

What is not okay is to not reply to e-mails in a timely manner (their website says they will reply within 24 hours when you are considering signing up, but you won’t get this after you sign the contract). What is the most off-putting is how I was talked to and the replies to these reviews on google by the management company. The company has no problem demanding money and will send you to collections, but when you were wronged they disappear.

Do not go through Rhino for any rentals. They have been incredibly dishonest about the property and their operations, and have been known to be hostile. While I'm not sure if it is malice or incompetence, it seems as though they take advantage of their residents.

Earlier this year, we were shown a very nice apartment by Andrew Earl Hayford, one of their managers. We applied for the apartment and was offered a lease. After reading through the lease, however, two things had been changed. First, the apartment was changed to one that we had not seen. Second, our move-in date had been changed from a Friday to a Saturday. We pointed out the errors to Andrew, who confirmed that we were offered an apartment that we had not seen. Although he would not change the initiation date, he did allow us to see the new apartment after being asked.

We agreed to meet at the building at 2:00pm the following day. Andrew arrived at 2:40pm and rushed through another tour of the new unit. On this tour, he said that the details of the unit were the same as the previous. Andy failed to mention, however, that the new apartment he offered us did not have an air conditioning unit. Without knowing that he had been dishonest, we signed our lease. He informed us that we would need to stop by his office on the date of move-in.

We arrived at his office on a Saturday, the day that Andrew had listed on our lease. We arrived to find that the office was closed. We attempted to contact Andrew multiple times over the course of 5 hours but could not reach him through phone or text. In addition, we attempted to use the emergency line he had provided us, which went straight to voicemail. While we understand his office was closed, we arrived punctually on the date he had given us but could not get into our apartment.

I speak for myself and the other residents we've spoken to when I say that the service Rhino provides is incompetent and embarrassing.

1.0 star rating 11/15/2016
First to Review
If I could put negative stars I would. We were suppose to rent a house from Rhino Property Management company on Sept 21, 2016. On Oct 7 the house still was not ready. Don't trust them to fix anything if you do rent from them. We had to find another place to rent at the last minute. Moving is stressful enough, and don't need this kind of frustration. Their standard of quality is very low. The plumbing was not working in master bathroom, furniture from past tenant still in the home, holes in walls, exterior doors that won't lock, mold in bathrooms, no water pressure, and home was generally in a dirty condition. Blinds not cleaned, floors were dirty, flies were everywhere. YiKS! They promised that all issues would be addressed before we were to take possession. It wasn't like it was a cheap rental. We were going to be paying close to $1700 a month + utilities. Even when they told us all the issues had been fixed, nothing was. The management was very difficult to work with when we ran into these issues. They kept giving excuses that frankly were not something that I should have had to deal with. By law, if a rental is not ready when the contract states that the renter should get possession, the tenant has the legal right to void the contract and all funds are to be returned (deposit and rental payment) in full. They were in breach of the contract. They tried to keep all our money. I had to contact my lawyer to handle the problem. They threatened us with a lawsuit, lien and to report us to the credit bureaus. They did not have a legal leg to stand on. They were legally in the wrong. Luckily, I have a great lawyer and retainment at a very low cost to me that enabled us to get our deposit and first months rent back for only $30 cost to us. Tenants have rights that this company tried to walk all over. They did not keep their word and were very dishonest in their dealings. Do not rent from this company under any circumstance.