JoS. A. Bank

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CLOSED NOW - Opens at 10:00am

If I could give half of a star, I would. The worst customer service out of all of the places I went. My boyfriend went to Jos A. Bank to find a suit. We had been in Mens Wearhouse previously, so we had an idea about the type of suit that we wanted. As soon as we walk in we are greeted by a woman, and she says that the gentleman would help. I did not catch their names, but they were both African american and the gentleman had dreads and a "custom suit" that looked 2 sizes too small. The woman took my boyfriends measurements and said that the man would help us. My boyfriend explained that he was not looking to spend too much, and that he just needed a suit for an engagement party that was coming up in 2 weeks. The gentleman came over and proceeded to tell us that he would not work with us, because he honestly hates working with wedding parties. He said that he has stuff that could be a fit, but that he would actually recommend a custom fit suit, which would take 3 weeks, instead of stuff off the rack. He said that we were too last minute and should try H&M or Express. He did not show us one suit, before basically telling us to go somewhere else. He had an attitude, so much that my boyfriend told him that it looks like hes having a bad day and asked if we should come back the next day. it was awful. I would not recommend this place to anyone looking for a suit. Completely unprofessional, negative, and just an overall bad experience. My suggestion: Have people in there that actually care about the customers. Im glad that we didn't push to purchase a suit from here, because judging by the quality of the customer service, I can't imagine they care much when tailoring suits/taking measurements.