Sears Parts & Repair Center

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Sears has to have the worse products on the market. This is my third Sears appliance that broke down within 30 days after my warranty. No more Sears appliances for me!

Excellent Sears riding tractor lawnmower service and excellent service tech, Mr. Bill.
Purchased a Sears LT 2000 in 2012. When the original warranty expired, I purchased an extended warranty and have done so annually. The warranty offers a complimentary check up. I called in for the check up. The phone system took an average amount of wait time. All three departments that I needed to talk to, warranty sales, parts, and service, were easy to deal with and helped me with my needs. I received reminders the day before and day of the appointment. The service rep for riding mowers, in this incidence, Mr Bill, called ahead of time to give me an estimated arrival time. He arrived within the time frame. He did a great job of checking the tractor for problems, showing me what service might be needed in the future and how to check for that, and making sure any work that I did on the tractor was done correctly. He was courteous, knowledgeable, and pleasant. Ironically, this is the same service rep that came out two years ago in 2016 when I had a problem with my blades and deck that needed service. I received the same great treatment then as I did in June of 2018. Mr. Bill (don't know his last name) is a credit to Sears riding tractor lawnmower service. He sets the bar high for service and we are blessed that he got our service calls over the last few years. Thank you Sears riding tractor mower service and thank you Mr. Bill. Ken B.

The Sears Technician was excellent. The disposal was the wrong size in HP which relates back to Solar your chosen contractor in this area. This issue has been going on over three weeks. Now Sears has to order the correct unit and another week will go buy before it is repaired. Sears needs to rethink the use of Solar who also requires a water and damage waiver sign in order to repair anything that involves water, ie. replacing
an ice tray in the refirigator REALLY .If you refuse to sign they will not do the repairs. Is this OK with Sears? Also why do I have to join YP to post this review!

George Duffy

I needed a repair on a Maytag washing machine. Three different days a repair was scheduled from 8-5. On the first visit, the problem was discovered, a part was ordered, and a second visit was scheduled. On that visit, the technician arrived at 4:47pm, worked a few minutes, and said he had to leave and scheduled a third visit. On the third visit, the tech said he could not make a repair and my payment would be refunded, less an $87 fee. I will never purchase another Sears product again.

We have a maintenance contract for our window air conditioning units, and they needed servicing. When speaking with the Sears representative to schedule the appointment, we were given misinformation regarding the terms of our contract and what was covered. He was told that because the units were small, we would have to bring them in for servicing or pay $98 for a home service call. We agreed to pay for the in-home service. The technician who arrived at our home was very professional. He called prior to his arrival to give a time when we might expect him to arrive. He repaired one air unit and informed us that the other was irreparable and needed to be replaced. He fully explained the problems with each air unit and detailed what we needed to do to replace it. In summary, the technician who serviced our air conditioners was great; however, the whole phone process with the service department was terrible. They don't know what they are doing.

Well I scheduled an appointment 2 weeks in advance. Received an e mail confirmation. On the day of I checked for my 2 hour window and was told that the service was completed. Apparently some "technician" filed an erroneous report. Hmm. Worst service ever? ABSOLUTELY.

Great technician - on time, professional and courteous. I could not have asked for a better experience.

Great technician - on time, professional and courteous. I could not have asked for a better experience!

Worst customer service repair call center. No one speaks the English language clearly. Sears is a horrible company , both buying and having items repaired. If I could I'd give it zero stars. THE WORST OUT THERE!!!!!!!!

Very professional, courteous, and exceeded my expectations. I would highly recommend. Thank you so much!