Royal Car Wash

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OPEN NOW - Closes at 7:00pm

Royal car wash always done a tremendous job for me on any of the four vehicles that I own I do have the monthly service and it will pay for itself in two visits they also have great customer service

My husband and I signed up for monthly service for both of our cars. The very day we signed up, he washed his truck and the guys broke his floor mat. He has a brand new truck and the floor mats are snap ins to the floors. The Ford service tech was amazed that this happened. He said it had to have been excessive force to break that loose. They even ripped up the carpet from the floor and also broke the rivet from the floor. The manager "TIM" refused to repair the damage even with a written estimate in hand. I then asked to cancel my newly signed service with them because I will NOT take another vehicle of mine there again. He told me no. He finally cancelled the service with the help of Mesquite PD standing over him. I still had to cancel my creditcard with my bank (at the advice of the police) and we are fighting to get our money back for the 60 dollars he took from us and did not render appropriate services. The damage to the vehicle.....well it's still 112 bucks to fix it and I guess we'll be satisfying that damage in court. Thanks for that 60 dollar car wash that cost us 112 bucks!!!! The manager refused us contact information for the owner of the franchise or any higher up contact number. He was rude, unprofessional and even got in my face as if he was going to assault me. I hope justice prevails with this guy, he has NO business working in customer service. I would NEVER trust them with my vehicles again. Most people may never have this happen, but keep in mind this is the way they treat you when something does go wrong!!!!!!!!!!!!!!!!!