Latino Memphis

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I needed to help a Latino friend who was coming here from another country and someone told me to go here for advice. I'd have been better off to have never gone as it discouraged me from wanting to help her. They evidently did not want to help me and acted very weird and gave me the runaround. I wondered if it had something to do with the fact that I myself am not Latina, even though I was there to help my friend. Then they said the lawyer would call me the next working day, but she never called, and when I called back day after day for the next week, no one would ever pick up the phone. Finally, I got someone and they passed me to the lawyer without any introduction, and the lawyer feigned that she never got the message to call me, but seemed put out and then went on to explain very defensively why she never had time to call me back. They evidently weren't interested in helping me, but not professional enough to explain that, and instead were giving me the runaround. Then the lawyer lied to me about not getting the message, and then admitted she'd lied by explaining why she didn't answer the message. She also was not friendly. It smacked of very, very unprofessional, and a little bit suspicious, especially the part where the lawyer lied and then wasn't even consistent enough to maintain her own lies right in the middle of the only conversation that I had with her. I've never felt more blown off for no good reason. If they didn't feel they could help me, why not just say so politely. Very unprofessional and un thoughtful and discouraging. I'm not welcome there because I'm not Latina, or something. I don't know if my friend would get better reception when she arrives, but by then it will be too late anyway, because the decisions regarding her visit need to be made BEFORE she gets here, and no one wants to help me help her.