Extra Space Storage

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Don't store here! We stored with Extra Space Storage for over 5 years. As a military family stationed overseas, we feel it is very important to have a secure facility and a relationship with the people who work at your storage facility. We paid by credit card automatically, so there should have never been an issue. However, they cut off our locks "by mistake" and changed out the keys. For three months they did not inform us of this incident and they had full access to our belongings! The assistant manager/manager stole from us the entire time. We made a police report, but it was so sad that the very people with whom we took time to know and call regularly from overseas were the ones who did the stealing. We even brought chocolate from overseas as a token of our appreciation for keeping an eye on our facility! They took irreplacable things that were family heirlooms. What jerks! Others have told me similar stories. FYI: They keep changing the name of the company and facility.