Aaron's W Melbourne FL

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Dear whom it may concern,



I am shocked and disappointed to be writing this letter to you today. After more than 3years of me and my mother-in law been usring your sevices, I had the worst customer service experience of my life.



Here's what happened: on this date sept.17, 2010 aound 830 AM.I get the miss phone call so i call back and asking who was it, the gentleman was pick up the phone and asking me who am i back with out introduce himself, so i tell him what is my name, and then i ask him back who was he, he still dont tell me his name and where he calling fron and what matter that he calling and being so RUDE and ask me what is my last name so i ask him back why you need my last name,i still try to ask him where he calling from? he still REFUSE TO TELL ME WHO WAS HE AND WHAT/WHY HE CALLING ,so i hand the phone to my wife and he still being RUDE to her so we hang up the phone and call back that number and we find out that "AAron store # 5778 in N. Wickham rd.,Melbourne FL.the manager in traing pick up the phone she been very pofessional tell us his name is DON and i ask her what is his last name so i can write this letter to. but she said she dont know have to wait for AJ he be in at NOON( he is a GM , he is great to us and he always taking care of me and my family)so i call them back later that day Mr.Don is pick up the phone so i ask him if i can talk to Manager he said he is a managerin charge so i ask him if i can can have his last name so i can write the letter ,Mr.DON was now yelling and be UNPROFESSIONAL still being RUDE still refuse to give me his last name and store number to me because i tell him that im going to write a complain letter to the store/whom it may concern to, i later find out the store number from my lease agreement.



What a way to startmy day. I am sure this treatment is not a regular occurrence, but that doesn't change the fact that I was subjected to it.



Please take steps to ensure that this employee know that these actions were not in line with your company's values and policies. Additionally, I would like you to return all my items back if this matter not been resolve.



I would be happy to provide further details if you wish. I can be reached at **********

Sincerely,

S. Chaiphum