Sears Parts & Repair Center

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We purchased five appliances within a 15 month period from Sears. We also put a 3-year extended warranty on all five appliances. Our call to the repair department was because the dishwasher was leaking and had gone under our hardwood flooring and split the flooring. Our first and only indication that there was a problem. I called for service on 12/28/17 and was told that a repair representative would call me back within 72 hours to set up an appointment as there was no one available to schedule an appointment, no call was received by us. On January 3, 2018 I called to get a status of my request for service and was told that I was scheduled for a repairman to come up on January 16th. I was never contacted whether that date was acceptable to me. I explained that we had leaking water and they said they only come to my area once a week. My son found where it was leaking and we were able to put a pan under the leaking fitting to catch the water so it did not do any more damage to the flooring. When the repairman came he looked at the brass fitting that I had pointed out and said that that was the leak. He also informed us that the fitting was not part of the dishwasher and was a plumbing problem that we would have to take care of. Our plumbing is under the sink at the water turn off. Anything hooked up would be at that spot. The hose and fitting came with the dishwasher and we were not told that we would have to supply the fitting and hose and we did not supply those parts, nor were we charged for them by Sears. Therefore, they were part of the dishwasher when it was installed. This service is the worst we have ever received from Sears after many years of purchasing appliances there. It is no wonder that the company is in trouble because the service you supply now days is very poor. We will not be buying any more appliances there nor would we recommend Sears to anyone.

I have a love/hate relationship with Sears repair. I scheduled a maintenance appointment for my appliances. The first tech that came out refused to look at my fridge which resulted in a couple angry phone calls and a follow up visit from another tech. The tech who came out to look at my fridge had to clear up misinformation that was given to me about my washing machine. Customer Service really need to get it together and start communicating about appointments better.

Sixth time they have come out to repair my year old microwave and it still broken. I have tried many times to reach the customer care center asking for a replacement with little to no help. The service I have received from the customer service department is deplorable, I would never recommend using Sears to purchase anything. The repair people have been very nice and have tried to repair my microwave each time, but two of the last repairs they have needed a second tech (customer service has not scheduled them, causing me to reschedule). This has been going on one year in March. I had difficulty with the stove I purchased the same time as the microwave and ran into the same customer service issues having it installed.
Very disappointed in the Sears service and the whirlpool microwave.

repair was overpriced. technician was at my house less than 45 minutes. $99.00 to diagnose $180.00 labor $188.04 part. $279.00 labor for 45 minutes that's about $300.00 an hour. took him less than 15 minutes to change out the part.

The Repair man was very nice, went over the unit, He said it worked as well as irt could. But after he left, we discovered that the out door exhaust is only blowing air out intermittingly. It should blow all the time. I called the Sears store in Medford and talked to an air conditioning person, and said I should not run it like this. Medically I have a condition where the heat makes me very ill and weak. I have a 3 year extended warranty on this, I want t to exchange this for a different one, I am not asking for my money back, Just an exchange. It is taking way to long to resolve this . I have taken to sleeping in my reclining chair at night. This is not acceptable. service, it should not take me caking 4 to 5 times to get a second repair man here

Sears needs to improve their scheduling from my experience they do not let the customer know that the tech will not be able to be there at the scheduled time. Sickness does happen and that is understandable. You need more back up qualified technicians. When a new time is set up you are NOT then the next in line but put on the bottom of the list. NOT good customer service to say the least. My last experience with maintenance on TWO riding lawn mower tractors wasn't good with the scheduling situation. Number one only one of the tractors were put on the schedule when I specifically requested maintenance on both. Thanks to Darin ID#580944 he got the other Tractor added to his schedule. I had given the scheduler the parts needed. It was pure luck Darin had them in his van. The positive. Darin bailed Sears out. Darin got both mowers going. He did a excellent job. He gets a A +++ Clone Darin and Sears will have a lot more positive ratings.

They came early because they had an earlier opening and quickly diagnosed the issue and fixed it. The tech also made me aware of other services I didnt know about. Great service. Thanks Sears Home Repair!

On time, very nice man that was helpful. It was very reasonably priced when I live 40 miles from town and it was snowing the day before Christmas. Thank you again for your help Mr Sears man.

The technician (from A & E Appliance

Service) was on time, courteous, knowledgeable. I was very satisfied with this service call.