Steubenville Pike Auto

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CLOSED NOW - Opens at 8:00am

This is the worst possible place you could have your car serviced. When I was in a minor collision at the end of June, I had little choice but to go here since I was visiting relatives and didn't know the area. The following list details exactly why I would really, really recommend you find another service center - ANY other service center.

1. Bad communication about time frame. The date the car was supposed to be fixed kept getting pushed back. Because I am not from the area and the rapairs took three weeks I had to arrange to drive in to pick up the car, which was a four hour trip. On the day that it was supposed to be done, they continued to push the time back further and further, despite having told me that was the date I could pick it up. No reason for the constant delays were given, but it seemed as though they had done little/nothing until that day to repair it despite having the parts to do so. Which is nothing compared to

2. When they finally gave me my car back (very rudely) at the end of the day, I drove it down the street and didn't even get a full quarter of a mile before it had overheated 5-7 times on a busy road. I limped it back to the station and the heat nearly melted off my face when I lifted up the hood. At this point, only about 10-15 minutes after I drove away with it, nobody was at the shop. I had to arrange for a transportation and a hotel so they could look at it again the next day. They said that the coolant not in the car and that this was somehow my fault despite the fact that they should have checked that before it was given to me and that it wasn't leaking any fluid at any point, indicating that they had just neglected to replace the coolant they had removed during repairs.

3. Fast forward to now, two months later. My car has been having problems with turning over when I try to start it since after it was fixed. Note that it ran fine before the accident and even after it but before it was brought into the body shop (they told me that the damage was all to the body anyway). I took it into my local garage expecting to need to replace the starter or battery, but received quite a shock when they told me that it was in fact my head gasket and they weren't even sure if I would want to replace it because of how expensive it would be. When I asked what could cause a problem like this he said that it would be from the car overheating, likely from lack of coolant. Considering that my car worked well before they "repaired" it, and that this issue started when they left my car without coolant and it overheated, I think it's pretty reasonable to assume that this is directly because of their negligence.

3. When I asked for an itemized list of what they did to my car (four times) the most they would give me was a receipt.

4. They stole about $5-10 worth of change out of my car. I had even hidden it, so I think they must have combed through it to see what they could take.

I can't recommend that you avoid this place enough. If you hate your car and want to see it destroyed by Steubenville Pike Auto Body's negligence, if you want to be treated rudely by a foul-mouth who acts as though giving you any information is a chore, if you want things stolen out of your car - you're at the right place. Otherwise, you have a number of other options in that area, you owe it to yourself and your car to go to one of them.

I was in an accident on the parkway and called AAA and the sent Steubenville Pike Auto one of their emergency road service providers. They showed up in a clean tow truck with a very helpful driver ( I think his name was Don) and recommend bring my car back to their shop. I did and the have a world class auto body repair shop. Not only did they do a fantastic job on my BMW 335i, but their customer service is unparalleled. Scott is simply the best. He is kind, considerate, patient, and understanding. Most importantly he is on your side. Most autobody shops try to squeeze every dime from you. That's not the case with these guys. They do everything they can to help you fix your car and get you back on the road. My car was severely damaged in a messy multi vehicle pile up. I took my car to Scott and his crew and they told me they would handle the estimate with the other insurance company's appraiser. They finalized an estimate and started repairs. When the job was done the other insurance company informs me that they weren't assuming liability and that I would have to pay out of pocket because their client was denying the damages (even though I had hard evidence proving otherwise). Scott got it all worked out with the insurance companies. Again, Scott and his crew were very patient and understanding through it all. Thanks guys and thank you Scott for your awesome customer service and support! BTW - my car looks brand spanking new! Seriously awesome work done by these guys...