Gionino's Pizzeria

Write a Review330-830-8400

OPEN NOW - Closes at 11:00pm

I will try to be as fair as I possibly can with this review. My girlfriend ordered pizza and chicken last week and was told it would be ready in 25 minutes. I stopped at marcs beforehand so I didn't show up until 30 minutes. I went up to the counter and a middle-aged gentleman was at the other counter on his tablet computer, I seen him look at me and look back down to his computer without saying a word to me or even acknowledging my existence, he called out to a younger gentleman (around the age of 17 to 19 years old) this young man was very friendly and courteous. The middle aged man walked to the back of the store and I quickly asked for his name. The young man told me that his name is Wayne and that HE IS THE STORE MANAGER! The young man went on to tell me that the store manager does this sort of thing all the time! I think it is VERY UNPROFESSIONAL TO IGNORE CUSTOMERS! I will not be returning to this pizza place in the future due to this incident. If I owned that place that guy would not be running it. I said I would be fair with this review so I feel it is necessary to say that this only happened to me one time and all other times I've been there the staff has been very friendly. Also the pizza was good but the chicken breading was soft and the jojos were smashed but the chicken was not for me.

I had forgotten why we never order here--until, once again, it took 90 minutes for the order to arrive. Not worth the effort, and no sense of customer service from the staff when I called (both times) to find out where our food was.

the pizza is always consistant(good) it also arrives on time if not early.The driver's are very professional and curtious



thanx guys