Helen Of Troy Bras

Write a Review516-691-0401

CLOSED NOW - Opens at 10:00am

I was fitted for bras and placed an order for three on 9/2/17 using my debit card. Their new "system" of doing business requires you to be fitted at the store and then they place an order with the manufacturer. I was told that they would be there in three weeks. By mid-November, only two had arrived, and I asked to cancel the last one. They told me they would give me a refund. When the refund didn't post to my account, I visited the store and called numerous times, and they "realized" that they had erroneously given me a store credit, and supposedly fixed it. When nothing posted to my account in December, I stopped by the store on 1/25/18, and was told that it should "post by the end of the month because we transitioned to the chip system". I have traded voicemails and conversations with the store manager, "Lorraine", at least 5 times, and she keeps assuring me that it is a "glitch" in their system and it should post by the "end of the month" - I have been told this three months in a row, and I know they are lying. I then filed a Better Business Bureau complaint on March 12, 2018. "Jessica", who I believe is the owner, called me later that day and said that a money order would be sent to me for $72.19. I never received it, as of 4/10/18..

Amazing service and selection. If you have a hard time finding the right fit definitely give it a try. I visited the store after being recommended by a co-worker. I usually hate bra shopping because I am a larger size and nothing ever fits. I was fitted by Rosie who was very sweet and found me something that fit amazingly on the first try. She made the experience fun and comfortable. The bras were ordered for me and I received them after a few weeks. I am in love with my new bras! Definitely recommend.

This is a store that gives personal service at the highest level. The products are of high quality and they take their time to make sure you are comfortable and happy. Looking for new undergarments make thi your first stop. You won't be disappointed.

I went there 07/21/12. had a great experience. i was wearing the wrong bra. they helped me try on the bras that i like that fit me. yes they are expensive!! but if you go when they have a sale, its not that bad. and u have someone there making sure that each bra fits properly. they were nice and very professional. will go back