Total Firearms

Write a Review517-699-0597

CLOSED NOW - Opens at 9:00am

BUYER BEWARE! - There is a reason that this gun shop has 3 stars and others have 4 or 5. Heed the advice in the other reviews and take your business elsewhere. Very unprofessional and poor customer service.

I bought a firearm from them that didn't shoot when I took it to the range for the first time. When I contacted them about this they were rude on the phone and said it was not their problem and to contact the manufacturer (This is important later).

I contacted the manufacturer and they offered to fix the gun. When I got it back, it had two broken parts and still didn't shoot. Since I can't rely on the gun I wanted a refund. I called the gun shop again and they told me they could fix it (voiding the warranty without a guarantee of being fixed) or I can get lost.

I choose to contact the manufacturer and after I told them about my experience they were happy to refund the MSRP, and told me I would need to get the additional money back from the gunshop which was all profit ( a little over $100).

I went in person to meet with a manager and who I assume was the owner and they refused to give any refund stating that I should have tried to work with them first. The ironic part is that I DID TRY TO WORK WITH THEM AND WAS blown off. They tried to strong arm me unto giving up.

I unfortunately had to resolve this issue with my credit card company. Extremely poor customer service and unprofessionalism. Read other reviews and shop elsewhere.

I expect them to respond with an excuse or a lie. I tried to work with them over 3 times and it got nowhere. They won't stand behind their products and will deny any responsibility.