Hertz. We're here to get you there. Experience our best fleet ever and award-winning speed, service and innovation from 10,000+ worldwide locations.
Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Reviews

L
l.a.b.

08/23/2013

Provided by YP.com

This Hertz left me stranded. They had me wait for six hours for pick up, then when they finally called me back, they said they would not come pick me up because it was too far. Part of the issue was that I tried to make a reservation through AAA, which said that they would pick me at my location, even if I didn't get the rental through insurance.



The reason why I don't recommend this Hertz is because, not only did they make me wait till every other rental option was closed before clarifying whether or not I was eligible for pick-up, but when they finally did call me, the man I talked to was incredibly rude. He was more concerned with blaming me than offering the standard apology that they could not pick me up. Awful customer service.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
Extra Phones

TollFree: 877-826-8782

Payment method
amex, discover, master card, visa, cash, company card, diners club, debit
AKA

The Hertz Corporation

Hertz Car Rental - Martinsburg - North Queen HLE

Category
Car Rental
Suggest an Edit