McGregor Furniture Company

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CLOSED NOW - Opens at 12:00pm

If 0 starts were an option I would give it. I have had terrible customer service over a dining set I purchased from the Coralville store and took delivery of in May 2012 (2 yr warranty). In January 2014 it began developing small defects on the tabletop at one place setting. Initially I chose to ignore it because they were small. Now, almost a year later, it has spread to cover a 12x12" spot. I contacted the store initially via email in June 2014 with no response. I tried to contact again via their Facebook page with no response. I began calling the Coralville store in August 2014 and it took several calls to get a return. Finally I was able to set up a time to have someone come look and took a half day off work. He said it was defective and that someone would get back to me within two weeks at the most ("they were busy"). No one got back to me. I started calling again in late September/early October. On the third call, frustrated, I explained the situation to the woman and told her I wanted to talk to a manager. She said she *promised* someone would call me back that night or the next day at the latest. No response. That night I wrote a letter to the President of the company. No response. The next day, a manager called and left a message at my work as if he vaguely new what was going on. I called right back and left a message to return. No call back. A week later the manager called me back and said he had left a message for me a week ago and I told him I'd called right back. He said I was out of luck because the product only had a two year warranty and it was out of warranty. They could not help me, couldn't repair it. NOTHING. He gave me the phone number of a local wood craft shop. It was disconnected and no longer in business. I called back immediately and he gave me another. That person inspected the table and said it had a defective seal on top and the only way to fix it would be to refinish the entire tabletop (at my expense). I wrote a letter to the manufacturer, copied McGregor's. No response. I wrote a bad review on their Facebook page and they reiterated that the product was out of warranty.
This company does NOT back up their products. I thought I was purchasing a high quality piece of furniture from a reputable furniture store, which is why I did not purchase the extended warranty.
I have filed a claim with the Better Business Bureau of Iowa.