WF Landscape Services

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The Good: Quality Labor, Lawn Maintenance



The Bad: Office Administration - scheduling, over-billing, providing and-billing services that were NOT requested by the customer, providing services more frequently than contractually agreed, sending multiple bills for services not rendered.



Office administration appears to attempt a number of "miscommunications" with the customer to justify fraudulent over billing of services that were not requested and/or rendered.



This customer experienced two tactics:



One: Frequency of contracted services was performed twice as often as initially agreed resulting in a 100% increased billing rate for monthly services. This customer paid the inflated "miscommunicated" charges for one month as a matter of integrity for what appeared to be (at the time) a "miscommunication". Repeated requests by this customer to rectify the issue were not heeded, therefore future payments were rendered only as initially agreed.



Two: This customer contracted for a single seasonal "cleanup" service at which time payment was rendered immediately. The next quarter, this customer arrived home from work to find this contractor performing "cleanup" services that had not been requested nor contractually agreed upon. This customer ordered an immediate termination of the service at which time had been approximately 50% completed. The customer notified the administrative office that no payment would be rendered for an unsolicited service. Again, this customers’ desire to amicably resolve potential “miscommunications” resulted in an agreement between the office administrator and the customer for completion of services at a 50% discount. Subsequently, this customer immediately terminated services in writing.



Both the service provider and customer possess documentation of said aforementioned agreements and communications in writing. Therefore, I advise consumers to be cognizant of these tactics and contract accordingly. Although there may be no indication of unethical practices initially, it is extremely important to mutually agree upon early termination of contract without penalty for the protection of the consumer as well as the service provider.



The shame of this is that the laborers do a good and thorough job at competitive rates. Good contractors are difficult to find. This organization possesses the administrative intellect and skilled laborers required to become a local leading provider of landscaping services IF the administration revises and accomplishes ethical business practices and pays particular attention to details and customer requests.