Quality Plumbing

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Contracted Quality Pluming through HSA Home warranty, I called to confirm they would come out same day and if water heater was bad it would be replaced with same brand, same specs, i was assured it would be. They came out same day to let me know that the water heater was shot and needed replaced. The current water heater was a Rheem 40 gallon 40,000 BTU 12 year Professional ($900). They told me they would replace it with a Richmond Economy water heater from Menards, when asked to replace it with same brand they said they do not buy Rheem, only what Menards sells. Being without water and that they had already cut the water lines I really had no choice. They left to "run to Menards" and brought back a water heater, rushed to take it out of the box and throw it in. as they were installing it i went and looked at the box, it was only a Economy 40 gallon, 36,000 btu 6 year water heater ($399). I asked the installer and he said "I don’t know what to tell you, people don’t usually ask this many questions" I was given the owners number and called him, he informed me this was just the way they do it, and that this is the standard water heater he installs. I asked him how he takes out a $900 dollar water heater, gets authorization from the home warranty to install a $900 water heater then goes to Menards and buys a $399 economy water heater. He replied "I do it to everybody, if you don’t like it I'll tell my guys to leave". so I googled the water heaters at Menards Other options Richmond 40 gallon, 40,000 btu 12 year ($619), or even a Richmond 40 gallon 38,000 btu, 9 year ($526), Repeated calls to the company have been ignored or just told where to stick it and hung up on. These people are scam artist. Beware. Do not do business with this company