That Computer Chick

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Love the Computer Chicks! They are thorough, friendly and always go out of their way to help. Their community service to veterans and the needy are legendary.

Excellent service! I have been using them for years. They always help me understand what I'm doing wrong and don't treat me like I'm stupid (even though I swear I am). Their pricing is very fair, and often don't charge me for quick things or log in services. They have a lot of customers, so sometimes there is a wait for a few days, but not bad. And if I'm in a hurry they can usually squeeze me in! I wil never go anywhere else!!

I brought my laptop in to have the screen replaced and see if they could fix a key that was sticking. They ordered and replaced the screen. However, their solution for the key was to switch it with a less used key. Which promptly fell off. When I said I was disappointed because now my laptop was missing a key the owner replied that it was an 'even swap'. I said calmly that I disagreed because now my laptop (which I use at work) was missing a key. Then she exclaimed 'Well I'm not buying you a new freakin' keyboard!' I merely wanted to have the cost of the key 'repair' removed from my bill. She then threw up her hands and said 'Fine! I'll get you one off ebay. Whatever!' Needless to say a week later I still haven't heard from her and still have a broken keyboard. If you're looking for professional, courteous service... don't go here.

Everything seems innocent enough in the beginning, but read the fine lines about what it means to have your computer "diagnosed". $50 to figure out why my SSD was broken and there wasn't a single thing "diagnosed". I paid for them to run a couple of disk checks and basic diagnostics to no avail. The next method of action was just a hunch as to whether or not what they were about to do would fix it. I had to pay a lot more for them to actually start on my computer, although they still had no idea they were jumping into at that point in time. They wanted me to pay them to reload my operating system and offered to do basic repairs that I had already tried. I was extremely bitter and refusing to pay as much as I did for absolutely nothing. The owner came out and fought with me, and was *very* defensive, which egged on my level of anger. The 'average' user wouldn't understood why I was so upset about paying, so I bet my case was fairly rare in terms of customer service. I wouldn't have been so extremely fussy had she not folded her arms and defended everything, never stopping to say sorry once. To quote, she said: "I think you're rude and you have a bad attitude about this whole thing." That's what mothers say to their children, not savvy business owners. While this was an uncommon case, it says a lot about their business practice and ability to deal with customers as a whole.

The owner is very rude and does not know the true meaning of customer service nor how to run a business and treat individuals with respect. The company should be called Computer Jerk to customers, I don't know how she can call herself a true owner or business person. I would not recommend this company to any one for many reasons, the service is pushy and rude, and the owner has no ethics what so ever.



DO NOT VISIT THIS PLACE!!!!