Rahal-Miller Nissan

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I have bought several vehicles from Rahal, and I will never go anywhere else! Yesterday I went back once again to trade-in my vehicle. The sales manager, Kirk Thompson, was most helpful. I contacted him a couple of days in advance, and he gave some advice on how to get pre-approved for financing, This saved a lot of time. Once I got to the dealership, he had already found a few options for me, based upon what I told him I was looking for. The salesman, Justin Faircloth, took a lot of time to explain the features of the car I chose. He even set up my bluetooth and put a bumper sticker on the car for me. This is an honest and friendly place to get a car. They will bend over backwards to help you out.

Consumer's Original Complaint :



Damage incurred due to improper service procedures.



Took my 2003 Nissan Sentra to Rahal Nissan to reprogram ECM. Left vehicle for mechanic to determine 'no-start when hot' problem. After four days the service writer called to say the mechanic had found the problem. I spoke with the mechanic and he said he had revved the engine to 4000-5000 rpm and after a bit the car had filled the shop with 'white' smoke so he determined the head gasket was leaking. Knowing this was not a proper procedure to determine a 'no-start when hot' problem I asked if he had checked the coolant level or for water in the oil. He responded that he had not. Went that afternoon and paid $46.xx for service and brought the car home. Started it up and noticed a great deal of smoke coming from exhaust which had never occurred before. Called for Mr. Ricky Miller to discuss the problem and was scheduled for 9:00 the next morning which appointment was later cancelled by Mr. Miller. He advised that he had investigated and found that there was no real problem but as a "good will gesture" he would refund my money. Since that time have not received a refund and have contacted Nissan USA who said they could not help so I would need to work it out with the dealer. Now I am stuck with an automobile that smokes extremely which I cannot drive nor sell without extensive repair work to correct the damage inflicted by improper procedures done by Rahal Miller mechanic. Would NOT recommend this dealership for sales or service.

I had recently been shopping around for a vehicle with almost no experience. I have always tried to be upfront with dealers about that while trying not to sound naive. I worked with a salesman at a dealership, that I told what I was looking for, he said he would help. I actually never got to look at the vehicle I wanted because it was sold. I picked something similar. After my credit was pulled and before it was submitted to finance manager the salesman told me I would have problems because of mileage. 20 inquiries later they said sorry, and the salesman sent me to a buy here pay here lot. I thought he new something I didn't so I checked it out. I didn't even bother asking about anything because I at least wanted the car to have 4 wheels attached. I shipped around and found Rahal Miller. Although in a different state and about 40 minutes away, it was the best email I ever got a response to. First, I told him what happened, then what I was looking for. He actually said he would like to get me in something with fewer miles than what I asked for. A couple days later he called and said he found something. I drove to him, that afternoon even though they had closed. He waited for me. Showed me the vehicle, test drove it with me, got me financed, with lower payments than I ever expected, and used one inquiry. This man is Curtis Rogers at Rahal Miller in Marianna FL. Anybody needing anything should 100% call this man first. I am so lucky and thankful that he got my email. So ask for him. Curtis Rogers. You will never meet a nicer man that will help you actually listen to you and get what you need.