Heart & Hand Unique Gifts

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CLOSED NOW - Opens at 10:00am

Absolutely the worst shopping experience ever....and not just once! The owner of the store has to be one of the rudest women I have ever met in my life, not to mention the least professional business owner I have come across...I don't understand how she stays in business if she treats all her customers the same way (and it's not just me, 3 of my friends have had identical experiences). She is not only rude to her customers, she is belittling and horrificly insulting to her poor young employees (and even to whom I assume was her husband). She is also very shady in her ethics, and will price according to how she rates you as a customer (when I inquired about an item and determined it was too much, another customers asked about the same item a few minutes later and got it almost half price! This is due to the fact that most items are not marked so that she can charge what she wants at will. And a friend purchased an item that the woman just about refused to sell for the price marked and wanted to jack the price way up because she had "mismarked" it). The store is thoroughly disorganized and cluttered, and unless she is watching you with her disgruntled demeanor like the shoplifter she believes you may be, she will leave you standing at the counter while she chit chats on the phone or forgets you are there and runs out back not to be seen again for quite a while (but don't you dare think about taking out your cell phone or you will be asked to leave the store). The third time I gave this shop a chance, she started ringing me up and in the middle of the trasaction, without a word at all, just walked away leaving me high and dry for almost 15 minutes while she chatted with another couple that obviously wanted to make a purchase larger than mine! Since my purchase seemed so insignificant, I finally left it on the counter and walked out and will never return again. Also, don't ever place a special order with this scatterbrained shop-owner as you will not see it for months and will have to keep reminding her to order it for you, and don't expect to be able to purchase everything on display, as some items she determines as you are inquiring about it to keep it for herself to bring home! I refuse to shop someplace that I depart thoroughly frustrated and infuriated at the way I am treated like a third-rate citizen, and I will shop the AMISH BARN in Concord going forward as they will go out of their way to keep their customers happy!