Pep Boys

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pep boys usually is very good.. but I was really surprised today. maybe its just that one guy!!!. I gave my car for Wheel alignment today after fixing an appt for 10 am.. I had to leave for NY this afternoon and called around 11 am since they told it takes an hour for the alignment to get done. I was told they are working on it right now. It was getting late, so I went to the service station @ 1 pm hoping the car was ready .. and to my surprise the car was still there where I had left it and they made some lame stories regarding some issues with alignment tools..I dont dont know why they lied to me that the alignment was in progress when I called.. If they told me they are not going to do it and they had some issues .. I would have atleast given it elsewhere.. The service guy did not even care to listen and asked me to come next morning...it was clear they manage the appointments based on their preference today and not first come basis ..

My friends car battery died in a parking lot right near here. We couldn't find anyone with jumper cables so we walked to pep boys and asked for help. They drove to her car with a jump box and got it started back up--for free. We were 40 mins from home so they really saved our butts. They were nice and a huge help!!!

Be aware. They will try to sell you more than you need!

I was very pleased with the prompt service, and courteous behavior of the knowledgeable desk clerk. The shop was clean, and bright. All questions were answered .

The service at the malvern pep boys is great. The manager is extremely helpful and nice. The employees chris, christian, and all the others work hard and they don't try to get you to spend any more money than you need too. I've only ever come to this pep boys because the service is awesome and when I got in an accident they told me exactly what I needed and they got it done quickly. They work efficiently, and their tires last a long time. Id definitely recommend it!