COMPETITIVE RELOCATION SERVICES

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The move of household goods started on 1/18/13 with their rental truck breaking down in the driveway (they brought out a different rental the nex day) and got much worse from there. Although they claim not to charge for pads and wrapping, they had no wrapping and only 4 pads. The lead mover said it was his first time in charge of a move and the crew was day laborers with little or no moving experience. The trip is normally 3 hours but they went to the wrong state so it took 16 hours. During the trip several pieces furniture were broken and damaged and it was obvious as soon as the driver opened the truck door. The driver noted them on his report. Although they agreed to repair the damages and picked up the broken pieces, 4 months later I have been unable to get them to return my furniture. Most of their numbers have been disconnected and they don’t answer their emails. I requested their address so that I could formally submit an insurance claim but the company refused to provide it. (I paid them extra for the insurance to cover the value of the goods. I have filed complaints with the Better Business Bureau and the Federal Motor Carrier Safety Administration National Complaint Database but they declined to respond

I used competitive relocation for my move about a year ago and I had

such a positive experience I decided to use them again for my latest

move. I know now I will never use them again. This is what happened on

the day of my move;



They arrived 3 hours 45 minutes later than scheduled. One mover was

clearly inexperienced and unable to keep pace during the move. He was

overheard being given instructions: “When we lift boxes, this is how

we lift them.” and “We always put boxes in the truck first.” His

colleague also asked several times if he “was going to make it.” I

thought I had hired professional movers!



Repeated observations were made of movers making trips with only 1

hand full, carrying for instance, a lamp and this really hindered

progress. We pleaded with them to pick up the pace but got nowhere. 5

phone calls and 3 text messages were made to Competitive Relocations.

None were answered or returned.



Two items were damaged during the move including an antique dresser

that had been in my family for 120 years. An additional item was

forgotten on the street and left behind in Fenway. I had to retrieve

it personally.



I was quoted 4 hours for my move. With my help and my boyfriend the

job took 8 hours!!!! Competitive Relocations estimates were wildly

inaccurate and their men were just not motivated or able to keep pace.

Competitive Relocation told me I was financially responsible for the

extra hours and demanded $540 extra on top of the $324 I had already

paid them for this horrible service!



We didn't have this kind of money in our pockets so Lindsey (the owner

of Competitive Relocation) told us her men would follow us to an ATM

and Lindsey told us if we didn't pay she would call the cops. In

hindsight we probably should have let her do that. Eventually we came

to an agreement with her that she would give us 24hours to pay but she

refused to give us any kind of discount despite bringing to her

attention all the items listed above.



The next day Lamar called me demanding payment again and also saying

they wanted a cardboard box back because it was worth $160. We kept

the box for a full week for them to collect but they never did.

Competitive Relocation continued to harass me for payment threatening

legal action over the next 48 hours. We ended up paying 2 days after

the move for fear of being pursued legally.



I submitted an insurance claim with Competitive Relocation (per our

contract) for damages to my sofa and my antique dresser but they never

responded. I submitted a complaint with the better business bureau who

sent 2 letters asking for their response and they failed to respond to

that too.



It was a nightmare move that cost me $864 and left me with costly

furniture repair bills.



I tell all my friends now that I'll never use Competitive Relocation

again and I hope for your sake you don't either.