Mentor RV

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Buyer beware of this business. Get everything in writing prior to any repairs/service. Then check everything that was done in detail prior to leaving. They will basically lie about any work done and/or not done. I would strongly recommend that you take your RV elsewhere for repairs.

In dealing with Mentor RV, 145 RW Parkway, Madison, OH, 44057, it is in your best interest as the customer to put everything said or implied in writing. Any repairs, purchases, or consignment sale. Every detail needs to be written down on paper, reviewed by both parties in person and signed by both. No internet contracts. Following this will help the he said, she said scenario when something goes south. Justin the sales manager has an answer for everything. Having EVERYTHING in writing will help Justin remember what he did and did not say. Before any transactions, repairs, or recommended repairs are agreed on, a second opinion or option would be in your best interest. Beware dealing with this operation. Contracts are only binding for the honest, just like hand shakes.

Justin was professional yet casual, let us take our time in making a decision. Happy with the service and questions being answered promptly. We will recommend this business to anyone who asks!

Ever wonder if a deal is too good to be true? It probably is. Be sure to get everything in writing. A verbal conversation means nothing to the sales manager. It is pretty easy to tell when he is lying. His lips are moving. We had a verbal agreement to provide a trailer with a WDH that I had stated I wanted. Justin decided to change it to what he wanted to sell. Even though I had stated in an email the hitch that I wanted, he stated they were the same. When I sent links to what I wanted vs what he supplied, all conversations stopped. I am not looking forward to bringing in my RV for any warranty work. I will do my best to find another dealer.

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