Suddenlink Communications

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If I could give a zero I would worst company to TRY TO DEAL WITH!!!! I turn my equipment in and am still being billed for service. Sales rep. Said I would be getting a $300 visa card when I signed up for internet NEVER HAPPEN. WORST CUSTOMER SERVICE EVER ALSO. YOU CANT UNDERSTAND THEM MOST OF THE TIME. CANT TALK TO ANYONE IN LUBBOCK OFFICE .
WORST CABLE COMPANY AROUND. I DONT PAY FOR THINGS I DONT HAVE!!!!!!! YOUR COMPANY NEEDS LOTS OF HELP!

I scheduled a service technician to come out since my interment had not been working. When they called the morning of to confirm my appointment, I stated that I had just checked and everything was working again so so need to come out. The woman on the other line said that she would get the appointment cancelled. (I would have done this myself online or called in had I not received a phone call). Turns out, they charged me a $60 missed service appointment on this months billing statement. When I called to dispute the charge, I was told there was no record of anyone calling me and no record of any cancellation. The customer service rep told me that someone did indeed show up to my house, but could not tell me who or what time they came. Holding out for a phone call from a supervisor. If the message ever got to him.

I just spoke with a CSR that would rather argue a point that than take a customers word for it. Then when I asked to speak with a supervisor he flat out refused insisting that he could help me. Several weeks ago I had a service outage so they scheduled a technician to come out the next day. The service came back in the morning. When they called to verify my appointment for that day, I canceled since it was working again. The next month they charged me for a "Missed Service Appointment". The CSR stated that he saw no notes on the account showing that I canceled and therefore could not remove the charge. He asked me if I had proof that I canceled. I stated other than my incoming call log, no.

Looks like AT&T is about to get a new customer!

I have been with other companies, internet speeds can't be touched especially with the no data cap. I even worked for suddenlink over a year ago. Main problem I ran into was people expect wifi to run as reliable as hard line, impossibility. Or their apt complex isn't wired to handle the load and the complex blames provider. Another problem was people call in at 2300 expecting a tech at their house within the hour as if the company exists to service them alone. We chose this rental mainly on it was the only one that suddenlink serviced. If you are having signal trouble, have a line test and remember every 4 boxes need an amplifier. Cost for the amp can be waived, used to do it all the time. If the line is bad have a new one dropped. Every customer I had on my line, I set up a tech, then promised to call them back after the appointment, and called them back. Would usually send a reset signal after the appt and then would get compliments from my supervisor and customers. I am not saying everyone works to the same caliber, it really depends on the initial contact. Find your favorite csr tech, request them, they can transfer between techs.

Seriously the worst internet/cable provider in Lubbock. The customer service is a joke. Their service is a joke

Shitlink is the worst company. I'm not referring just to the high prices for a poor product (grainy streaming at best, totally unable to chrome cast, frequent outages, ect.). I'm talking about outright theft. They enrolled me in a higher priced plan than I requested, sent & charged for a router I didn't request. Charged me for the router after they picked it up. Increased the price of my plan & lied about it. They will charge you extra if you use to much data, without telling you that is part of the plan. I know there are few internet choices in LBK but do anything I mean absolutely anything not to use Shitlink

I am highly disappointed with suddenlink. I lived in an apartment complex where our Internet and cable were included with the lease at NO additional charge. However suddenlink managed to find a way to send me to collections for $40. I tried on multiple occasions to get this matter resolved via their customer service. I was promised they were looking into it and would call me back BUT that never happened. I never had a box or any equipment from suddenlink...all I ever had to do was attach the cable cord from the wall to my TV and the Internet was all WiFi based. I never ordered anything either...so how can I have a bill for something that was FREE? I am sure that's why they never called me back with a resolution. I am sure they didn't have an explanation. It's truly upsetting that I need have a collections account on my credit...yes iys only $40 BUT it's the principal of the matter. If suddenlink charges every customer an additional $40 at random...how much extra money are they making? I will never use suddenlink for anything even if it's supposed to be FREE.

Decided to try Suddenlink after are old cable went up on there price. The worst mistake we have ever made. Just like all the other reviews. The customer service is awful, the installer was terrible and our first bill was double what was quoted everything is bad about this cable company. Please take it from our mistakes do not give these people your service you will regret it just like we did

Worst service. They really don't know what they are talking about so all they do is transfer you to random people and in the end about 12 times of transfering you just give up

If I could give them 0 stars, I would. It is the worst customer service I have ever encountered. They messed up my bill the first month and when I called about it they got mad at me. Are you kidding me? I didn't do anything wrong and they made me feel horrible because I didn't understand the charges. Not only that, but the technician who came out insulted me before he left. I'm not a technician and should not be insulted for not knowing that line of business. That's why I paid a service to hook up the internet! And to top it off, they have a data cap which you don't find out about until you've gone over the cap. I've called in multiple times and they never once mentioned the data restrictions. They are shady, shoddy and downright rude people to deal with.

I have never had so much trouble with internet until I used Suddenlink. The tech support people are never able to fix my problem and they can't ever get anyone out to fix it quickly. Would defiantly not suggest using Suddenlink for your internet needs.

As for Suddenlink-it's horrible. Wish I could go with DirecTV. But I would like to commend Landon Rampey who came on a service call today. He is so polite, helpful, professional and assisted me with an issue that 4 phone calls could not accomplish. If all the phone reps were as knowledgeable and courteous as he is, it would make dealing with this company easier. As they have a monopoly on cable service here in Lubbock and if you don't have good southern exposure you are out of luck. You are stuck with Suddenlink!! What a shame.

Suddenlink hands down is the worst Internet/tv service I've ever had. I've lived in other places and was fortunate enough to not have to ever have them, until now. This review should've been written over a year ago but want the public to know how terrible their service is. Never have I had so many instances where Internet service doesn't work. So you know, I do know the whole wireless Internet set up and my wireless router is too of the line. If you can, avoid this company and spend your money elsewhere.

These people are very rude on the phone. The service is lousy. The phone hasn't worked in days and they now want to charge a fee to come out and look at it and refuse to make any type of adjustment. It would appear that customer service is not a priority with Suddenlink.

Was forced to switch to Suddenlink when I moved because they were the only one with high speed internet in my area. The service person came to switch modems for us so we would not have to pay $10/month to use their wireless router. The new modem did not work from the time he walked out the door. He said he tested it with my computer but my laptop was not even open or booted up. I called one hour after he left and was told a technician could be back in 5 days! I asked to talk to someone else and had to wait on hold another 10 minutes, go through all the information gathering, unplugging cables again, and then wait another 10 minutes while the new rep talked to dispatch. He said the technician would call and come back that day, but he never did. Now I am on hold again trying to get someone out here today. Definitely not impressed.

I've been with Suddenlink for 1.5 years. The service started with problems and still has them. I've had problems with on demand not functioning, lag spikes, and dropped service. I've had technicians out at around 8 or 9 times. The customer service is terrible. I had to wait 3 days for an appoitment. I took off work early to be there for the appointment, and the tech never showed up. I was told that the tech tried to call my phone but it "wasn't accepting calls". I've had the same number for 11 yrs and have NEVER heard of this happening to someone who called me. They also said the tech waited for 15 min at the front door. I sat on my balcony for 2 hours waiting for the tech to show up. I was disregarded and blatantly lied too. The customer service at Suddenlink is the worst customer service that I've seen in years. They hold a monopoly over certain areas of Lubbock and feel that they can treat their customers like garbage because of it.