Bob Mills Furniture

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OPEN NOW - Closes at 8:00pm

To start off, I suffer from chronic back pain from a bad fall. We saw these sleep to live commercials with the fitting process and thought we would go get fit for a mattress. We spent a good several hours up at the store getting fitted, I even spoke with the chiropractor on the commercials.

The mattress was great for several months and then it caved in like a sink hole. I called the number on my ticket and they were to send out a kit to test the sag in the bed. After several weeks and no kit, I called again, they were going to send out another one...

After waiting forever, once again, I call the store and speak to someone there. He says "why would they send you a kit? I will send someone to inspect it, I will call you back"... After waiting weeks, I called the store again and was given the run around and an answering machine, left a message and never got a return call.



We go to the store and speak to the GM, he states that person was fired due to poor job performance. So, I tell him the whole story and that I have now lost my ticket, they can't find it in the system. He says he will personally do some research and call me when they find it. I never get a call, SHOCKER, it seems that this is the one thing this company is good at.



I call and speak to a women who says she will start looking through the system for our order and be in touch shortly. I never hear back.... BY NOW YOU GET THE PICTURE, THEY NEVER CALL YOU BACK, I am sleeping in pain on the sorry excuse of a mattress because they have such poor customer service and care so little about their customers they can't seem to find 2 seconds to call you. I can't believe we spent our money at this worthless company. How can they treat people like this and get away with it? How can you take between $2-$3k from us and not call us back? I want to throw this mattress in your parking lot, but I won't because unlike this company, I do the right thing.



Stay away from this store, my mother bought a living room set from here and it fell a part in 1 year. The furniture is total garbage, but the customer service is 100x worse than the poor quality.

I am not happy, in fact, I am outraged by how poorly we have been treated by these scumbags.

I will be posting about this just about everyday on different platforms to get the word out, and educate people about how crappy this company is.



Poor, poor, poor. Poor quality, poor service, poor human beings, the word "poor" is being very nice.

The "good reviews" you read are fakes.

Terrible,terrible,terrible! Do not believe their promise "we guarantee you'll love your new bed or it's 90% free!".....The bed they talked us into buying physically hurts and they won't do anything about it! We're stuck paying thousands of dollars for a bed we hate!!

Big selection, friendly staff, gorgeous showroom, great prices, fast easy financing, everything you could want and ask for in a furniture store! We've bought furniture from other furniture stores in the past but after our positive experiences with Bob Mills, we'll never shop anywhere else for furniture.

My husband and I had been shopping for furniture for months. Tracy was so helpful and patient we found exactly what we were looking for! We were very impressed with the quality and craftsmanship of their solid wood peices, their warranty AND they have us free cleaning products. I get my furniture delivered today can't wait!!! Thank you Bob Mills :)

I was in you Lubbock store on 10/26/2008 the sales associate her name was Angela was very nice. Did not push me in any way. She gave me time to look on my own. I had been to several furniture stores in Lubbock and I hate pushy sales people. I so injoyed coming to your store. I was there just to get some ideas but because of Angela and your great prices I have decided to buy next wk. I did not want to finance but did not have a large amount of money to spend at once but Angela told me I could put 20% down and pay it out with in 30 days. That worked great for me. Thank-You Angela!! Give her a raise!!! Please keep her on your staff and I'am wanting to re-furnish my 3 bedroom home one room per month. She will be the first person I ask for when I arrive!! I'll come back and bring friends with me!!!



Again Thank-You Angela!!!