Flowers By Albert

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I ordered one of Albert's Celebration Trees via Teleflora online on Thursday, December 17, as a gift for my mother for Christmas. Two days later I received a call from them which I didn't answer because I was asleep, and for some reason my phone isn't saving my voicemail messages. But I knew that they had called because I saw their number on my phone. So I called them back the same day. Fine. The sales person who answered the phone knew nothing about diplomacy whatsoever. I was told by him that the reason they had called was because they didn't have the gold "vase" (bowl) that the arrangement is supposed to come in and that the arrangement would come in a "plastic container." He said that they were calling me to, and I quote, "head off a complaint." This is what you say to a customer? We're calling because we don't want you coming back to us complaining? How about, "We're sorry, but we don't carry the gold bowl that Teleflora shows in its photo of the arrangement. Would a plastic container be okay?" I asked if an adjustment to the charge could be made, and he said with no hesitation whatsoever, "No." He then asked me for the cost of the arrangement. I asked, "For the arrangement itself only?" and he said yes. I told him the price, which was listed on the confirmation email, for the arrangement *only,* which was $87.95. I also ordered two mylar balloons, which cost $9.99 for the pair. Adding in a wire fee of $5.00, a delivery fee of $10.00, and $6.12 tax, the grand total came to $119.06. As I was telling him the price for the arrangement, I could hear a woman in the background yelling a different price, one hundred something. I assumed she was giving him the grand total amount of $119.06. I told him that I had the confirmation email right in front of me and that the price of the arrangement was $87.95. He said, "Yah, whatever number you want to throw at me," or something very similar to those words. I was appalled. I then insisted that the price of the arrangement was listed as $87.95. He responded, "Are you trying to start an argument with me?" to which I replied, "No, I think *you're* the one who wants to start an argument." As I was still speaking, he cut me off and said, "Do you want to cancel the arrangement?" I said, "Yes, cancel the order," and hung up. Five minutes or so later, I called back and a man who sounded like he could have been the rude customer service person I had spoken with earlier, answered the phone. Plus, how many men work in a florist shop? (Not that there's anything wrong with it.) I called him a seven-letter curse word and hung up. Never again. A bad experience with a person who obviously can't handle the stress of the holidays.