Lowe's Home Improvement

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I will never buy from Lowes again as far as big appliance go. I purchased a w/dryer set and my dryer did not work since day one. I called the problem in the same night it got delivered. Instead of setting me up a quick exchange they set me up with a Samsung service call. He came out 4/17, dryer delivered from Lowe's on Thursday evening. The service tech said item is damaged and will need to be replaced from where I purchased it. I went in spoke the manager on Monday evening after work. They are now saying I had 48 hrs to have returned the item. REALLY!!! WHY DIDN'T YOU JUST TELL ME THURSDAY NIGHT TO TAKE IT IN ON FRIDAY FOR EXCHANGE!! I call the store and they give me the run around. I feel totally discriminated!! they won't even take my calls any more. They keep telling me the warehouse has to call me to schedule a pick up. WHEN? I made a purchase cause I NEED IT!! WHY COULDN'T THIS BE AN EASY TRANSACTION!! You have the proof that the item was damages since it was delivered. But because I am Hispanic they don't want to help!!.
I will be telling freinds and family not to shop here anymore!

I AM TOTALLY FED UP WITH GOING TO THIS LOWES IN SOMERSET AND NOT EVER GETTING ANY HELP!!! THE STORE IS RUNNING OVER WITH EMPLOYEE'S & NOT A ONE OF THEM WILL OFFER TO HELP YOU!!! TONIGHT I WENT OUT THERE & GOT SOME LUMBER & HAD TO WAIT FOREVER FOR SOMEONE TO CHECK ME OUT & THEN NO ONE WOULD HELP ME LOAD IT!!! 2 EMPLOYEE'S WALKED RIGHT BY ME WHILE I WAS TRYING TO LOAD IT MYSELF & DIDN'T EVEN OFFER TO HELP!!! I'VE NEVER GOTTEN ANY SERVICE AT THIS STORE!!! THE ONLY REASON I GO IN THERE, IS I CAN'T FIND WHAT I NEED ANY WHERE ELSE!! YOU REALLY NEED TO GET SOME EMPLOYEE'S IN THERE THAT ACTUALLY WANT TO WORK & DO THEIR JOB!!!