Commonwealth Bank & Trust Company

Write a Review502-259-2000

CLOSED NOW - Closed

They were very nice when I opened the account and to take my money. The free cookies in the lobbies were also a nice touch to lure me in. However, I noticed one day that there was a mysterious $5 charge on my statement. It was charged twice. I called them and they told me that it was a fee they suddenly started charging customers for paper statements, I don't why a paper statement would cost $5 each. I asked them to cancel it and they told me I had to go into the branch and fill out paperwork to get it electronically. Every other bank would just do that online. The lady also said that she would check with her manager to see about getting the 2 $5 fees waived. A couple days passed and I went to the branch, the fees weren't removed. I asked about the fee and was directed to a manager who informed me that the most she could remove would be one $5 fee. It wasn't worth my time so I closed my account, of course then the manager decided not to even credit back the one $5 fee she previously offered! This is a small local banking company, they should be able to waive ridiculous fees. Bottom Line, They scammed $10 from me, however I have 5 other bank account with large deposits and I will never ever use Commonwealth again. Their loss, enjoy my $10 make sure you don't use it all at one place.