Ashley HomeStore

Write a Review502-753-0431

OPEN NOW - Closes at 9:00pm

Best place in Louisville to buy home goods. The staff is knowledgeable, and the customer service is the best all around. The Manager is consumer friendly and Stephanie along with Whitney are always welcoming and polite. I tell all my family and friends to check out you guys before ever going any place else.

I order my sectional and rug in November from the Outerloop location in Louisville I didn't receive my couch til late January! I didn't receive the wrong rug til February I paid for delivery they said I had to bring the rug back to receive the right one. I have no way of doing that and the retail hours I work along with being a single mom with kids in sports have permitted me from presuing this any further! But frankly your company owes me the right rug! The manager promised me a &100 Giftcard that I never received and I'm sick your company is allowed to do business in this manner!

I Will never Shop at Ashley Furniture again. Haverty's will always have my business. The wait for my furniture (from Ashleys) was absolutly terrible. More than 8 weeks. And, then after having it for appx 6 months it began to come apart; leather recliner sofa and love seat. It was very difficult to have someone from service to come to my home to repair, and when they finally did come it was said that it's "supposed to look like that". Not good! Now about 8 months later the seam in the leather love seat is coming apart and I was just told, today, by Ashley's Service Department that it's over 1 yr old and nothing can be done (Not good again). Again, I'll never recommend Ashley's to any of my relatives or friends, I don't even know what possessed me to purchase furniture there in the first place. I've spoken with a couple of co-workers and unfortunately they've also had major problems with Ashley's and we're all in agreement with our opionions/complaints; and of course other co-workers (of this major corporation in Louisville) hear our concerns, therefore will not not attempt to shop at your store either. I had to get this off my mind as we paid alot of $$ for DEFECTIVE FURNITURE.



Unsatisfied Previous Customer

The store has very nice items for you to purchase as long as you are not in a hurry to actually have the items in your home. I have waited almost six weeks for a piece of furniture that was promised to be at my door step in less than 4 weeks. And the store manager is now telling me that it won't be there for another 3 weeks on top of what I have already waited. She refuses to cancel my order so that I can buy different furniture for my house. My husband and I have been sitting in the floor of our new home for more than 2 months now, maybe we can sit on a sofa by Christmas! If you actually need furniture this is not the place to go! We will never give them our business again!