TOPPIK Products

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I took your subscription on January 8th, 2014, and immediately called their service to cancel it as I changed my mind and that I have travel plans which will not make this subscription feasible. I was helped by your representative and he told me that my subscription has been cancelled.

Out of the blue, I received another email from you guys saying order confirmation on March 9th, 2018, and my card was charged $44.

Order Number - 100599434

I called their service immediately and inquired why I am receiving another product even though my subscription has been cancelled. I was told that initially on Jan 8th, only my order has been cancelled and not my subscription. He also said that it was their mistake and that he will cancel the order and subscription now so that my card wont be charged a penny.

However, my money has not be refunded yet. So, I called service back who then says that package has been delivered to mailing address and they want the package to be returned. But, guess what I do not stay in that place anymore, I moved to a different location so I have no idea about that package. It isn't my responsibility to update you guys my address since I don't have any relation with you guys under my impression (since all my ties with you guys have been cut on Jan 8th only).

Now, the two options I was given by service to get my money back are following
1. Contact the person staying in that house and have him return the package.
2. File a missing claim in UPS.

Well, considering that they are not paying me by the hour I certainly wouldn't take their fault as my responsibility and spend $500 on flight tickets to return to my old address to get their package, or commit a crime by filing missing claim at UPS no knowing where the actual package is. So, I said will not do either of them and they said they said they cannot refund my money.

Good product but customer service is terrible. I am on the monthly order and delivery plan. One day my order stopped being shipped. Nobody ever contacted me. So, I called and found out that my credit card didn't go through. They never contacted me. I found out that in a week or two I would have received a letter. That's it! I was a customer for years and they didn't even care. I asked for a manager to call me and it never happened. They really do not care about their customers.