T-Mobile

Write a Review213-381-3535

OPEN NOW - Closes at 8:00pm

Actually really liked the employees in this store. They were very friendly and courteous and helpful.



However, this store was absolute CRAP when it came to the quality of products and pricing on the accessories. It was so bad that it actually made me angry enough to call T-mobile customer support and complain about the store. T-mobile informed me the stock of each store is left up to the individual store owner. Hence this review.



I came here looking to buy a headset for an HTC Sensation, which I purchased from T-mobile. This phone comes with a very good OEM headset, it has outstanding clarity of sound, and is comfortable in the ears and stays in.



The headsets sold in the store were a whopping $21 and (a) their sound quality was terrible (b) they don't sit comfortably in the ear and they kept falling out. Pretty much unusable headsets if you ask me. Thankfully I tested the headset out in the store, and was able to return it on the spot.



I went home and went online and ordered the OEM headset from an online store selling it for under $10 INCLUDING SHIPPING.



Talk about INSANITY. This place could be stocking the high-quality OEM headsets and selling them at an 100% markup and STILL be selling them cheaper than the $21 piece of junk they were trying to give me. Seriously, I'm a business person, I am running my second business. It's not my job to select which products to carry. It's the job of the people who own or run this store. When I can do the job of selecting products better than the people whose job it is, something is wrong.