Park La Brea Veterinary Care

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The first time I called Park La Brea Veterinary Care was in early September. I was told to fill out an emailed information forms online and email back, after which they would contact me. I never received a call back and never heard back. This contact, phone and email, was with a Maddie. The second time I called was on Monday, where I was told there was an appointment available on Wednesday 10/27 at 12 (I even expressed my incredulity to double-check: "You mean THIS Wednesday?"). I called for the third time when arriving today, Wednesday 10/27 at 12, and was told there was no appointment. I explained the situation to the woman on the phone, who instead of offering me availability due to their error attempted to send me on my way. When I expressed sympathy for the issue of internal business computers being incorrect, she insinuated that I was crazy or a liar ("I don't know who you called" or "I don't know where you got that information from" when I have the records of contacting Park La Brea Veterinary Care). I never get mad at lower-level workers due to company fault, but I did here because the response was so far below acceptable. When she asked if I'd like to speak to a manger I said "Yes!," so she could afterwards say that the managers wouldn't even be available until later. I hung up and left despite Park La Brea Veterinary Care breaking their multiple promises. This whole experience has been profoundly shocking and I cannot recommend avoiding this vet more.

Dr. Rattan is FANTASTIC!! I read a number of extraordinary reviews about him on Yahoo. As a result, I decided to take my dog to see him. My dog had a loose infected tooth with black all around it that did not seem to clear up on the antibiotics my prior vet had given me. That vet said the tooth did not need to be pulled. But, to me, it didn't make sense to leave an infected loose tooth that seemed to have a space where food could accumulate. And my dog was in pain. Dr. Rattan took one look at the tooth and said it was dead. It should be pulled so the other teeth would not be jeopardized. There was no hard sell though & as far as cost, he is more than reasonable. I was very nervous about the surgery (anesthesia), but Dr. Rattan & his staff (esp. Richard, who is also great) were extremely patient with me. They explained everything, answered all my questions, and handled my dog in a way that communicated genuine care for animals. I wish I had found him years ago.